Tier 3 Network/ NOC Support

We are looking for a Tier 3 NOC
Main ResponsibilitiesTroubleshoot and resolve complex network and infrastructure issues.Perform advanced troubleshooting on routers, switches, firewalls, VPNs and LAN/WAN environments.Analyze network performance, logs, alerts and connectivity issues.Perform Root Cause Analysis (RCA) for recurring or critical incidents.Implement and support network infrastructure changes and configurations.Handle escalations from Tier 1 and Tier 2 teams.Coordinate with vendors and other technical teams when required.Document solutions, changes and troubleshooting procedures.Support critical incidents and ensure timely resolution according to SLAs.
Requirements3+ years of experience in Network Engineering / Tier 3 / advanced network support.Strong knowledge of TCP/IP, routing and switching.Hands-on experience with Cisco networking technologies.Experience with firewalls, VPNs, VLANs and LAN/WAN.Strong troubleshooting and analytical skills.Experience with Root Cause Analysis and incident management.Ability to work with critical infrastructure and perform changes safely.Advanced English communication skills, both written and spoken.Ability to work on-site and under a rotating schedule.
PreferredCCNA, CCNP or other relevant networking certifications.Experience with monitoring tools.Data Center or ISP experience.Experience with high-availability environments.