Transport, Customs & Customer Service Manager

About the role

SKF Group is seeking a highly skilled and strategic Transport, Customs & Customer Service Manager to lead logistics, foreign trade, and client relations operations. The role manages transportation and customs teams to support on-time, in-full deliveries while complying with international trade laws, quality, and EHS standards.

The manager acts as a liaison between internal clients, warehouses, suppliers, and transportation providers to maximize customer satisfaction and optimize supply chain resources.

Responsibilities

• Lead and manage transportation and customs teams to meet customer delivery requirements (On Time & In Full).
• Optimize resources through strategic planning, organization, leadership, and operational control with a service-oriented approach.
• Supervise and manage daily transportation operations and information flow across the supply chain.
• Ensure foreign trade activities comply with the current legal framework.
• Ensure proper application of digital platforms, tools, and regulatory programs to achieve company objectives.
• Administer customer service operations under the responsibility of Logistics & Demand Chain Mexico.
• Act as the primary point of contact for internal clients, warehouses, SKF suppliers, and transportation providers.
• Generate, analyze, and monitor customer performance metrics and management reports.
• Analyze supply chain data to implement corrective and preventive actions.
• Comply with applicable legal safety, hygiene, and environmental requirements in Mexico.
• Adhere to international quality management systems (ISO 9001 / IATF 16949) and corporate safety and environmental systems (ISO 14001, OHSAS 18001 / ISO...).

Datos clave

• The role leads logistics, foreign trade, and client relations operations.
• The manager leads transportation and customs teams.
• The role includes customer service operations and supply chain performance reporting.

Salario estimado

Salario estimado para servicio al cliente en México: MXN 7.000 - 14.000 al mes, según 65 ofertas con salario publicado en CazVid. Es una estimación, no el salario ofrecido.