Voice Engineer/VoIP Network Engineer - USA ( Telecommunication/IT Industry)

🚨 WE ARE HIRING | TECHNICAL SUPPORT ENGINEER – VoIP & MSPFulcrum Pvt Ltd is looking for an experienced Technical Support Engineer – VoIP & MSP for one of our leading clients in the IT Industry.📍 Location: El Salvador / Dominican Republic / Latin America / Remote💰 Salary: USD 1,500 – 1,800/month💼 Experience: 2+ Years🕐 Availability: US Business Hours🔹 Key ResponsibilitiesProvide Level 1 & Level 2 technical support via phone, email, and ticketing systems.Troubleshoot VoIP, SIP, PBX, call quality, and handset configuration issues.Support MSP environments, including workstations, servers, networks, and cloud services.Monitor and respond to alerts through RMM and monitoring tools.Troubleshoot DNS, DHCP, VPN, firewall, wireless, and network connectivity issues.Configure and support VoIP platforms such as 3CX, RingCentral, Vonage, Dialpad, GoTo Connect, or similar.Administer Microsoft 365, including Exchange Online, Teams, OneDrive, and SharePoint.Manage user accounts through Active Directory and Azure Active Directory.Document troubleshooting procedures, resolutions, and technical processes.Participate in deployments, migrations, and client onboarding projects.Escalate complex technical issues to senior engineers when required.Maintain excellent customer satisfaction through professional communication and timely resolution.🔹 Required Qualifications2+ years of experience in Technical Support, Help Desk, MSP, or IT Support.Hands-on experience with VoIP solutions, SIP technologies, and PBX platforms.Strong understanding of TCP/IP, DNS, DHCP, VPN, and firewall concepts.Experience with Microsoft 365 Administration.Knowledge of Active Directory and Azure Active Directory.Experience with PSA & RMM tools, such as ConnectWise, Datto RMM, NinjaOne, Kaseya, or similar.Strong client-facing technical support experience.Experience working with international clients.Business-fluent English communication skills, both written and verbal.Availability to work during US business hours.🔹 Preferred SkillsBachelor's degree in Computer Science, IT, or a related field.Experience with 3CX, Asterisk, RingCentral, or similar VoIP platforms.Familiarity with VMware, Hyper-V, and virtualization technologies.Experience with Microsoft Azure or AWS.Knowledge of cybersecurity best practices.Certifications such as CompTIA A+, Network+, Microsoft, 3CX, or Cisco are a plus.