Call Center Collections Representative in Guayaquil, Ecuador
Published on CazVidat Employer
Apply for a full-time, on-site collections representative job in Guayaquil. High school diploma required; no previous experience is necessary.
Salary
Not provided
Location
Guayaquil, Guayas, Ecuador
Employment type
Full time
Workplace
Not provided
Call Center Collections Representative in Guayaquil, Ecuador
Guayaquil, Guayas, Ecuador
Job description
We are seeking a Call Center Collections Representative for a full-time, on-site position in Guayaquil, Guayas, Ecuador. This entry-level role supports financial services collections by helping customers understand outstanding balances, explore payment options, and resolve account questions. No prior experience is required.
Key Responsibilities
- Call customers to discuss accounts with outstanding payments.
- Clearly explain account balances and available payment options.
- Document customer interactions in the collections management system.
- Negotiate payment plans that address customers’ needs.
- Resolve questions and concerns related to collections professionally.
- Follow up regularly on overdue accounts.
- Work with the collections team to meet monthly goals.
Required Qualifications
- High school diploma required.
- Strong verbal and written communication skills.
- No previous experience required.
- Proactive approach, problem-solving skills, and focus on achieving goals.
Work Environment
Use contact management tools and communication technology to assist customers efficiently. You will report to a collections supervisor and collaborate with colleagues across teams. This is a full-time, on-site job in Guayaquil; remote work is not available.
Compensation
Listed pay: 300 per year. Currency was not specified in the job posting.
Frequently asked questions
Is this position remote or on-site?
This is an on-site position located in Guayaquil, Guayas, Ecuador.
What are the main responsibilities of this Call Center Collections Advisor role?
You will handle inbound calls to manage overdue payments, provide account information, negotiate payment plans, resolve billing disputes, and document interactions in the collections system.
Do I need prior experience to apply for this job?
No prior experience is necessary as training will be provided.
What educational background is required for this position?
A high school diploma (Bachillerato) is required.
What is the salary for this role?
The salary is USD 300 per year.
Who will I report to and collaborate with in this role?
You will report to a collections supervisor and work closely with other departments to ensure efficient customer service.