Customer Care Associate Contractor in Austin, TX
Published on CazVidat Infote
Join Infote in Austin, TX as a Customer Care Associate contractor. Provide exceptional service, resolve inquiries, and enhance customer satisfaction. Apply now!
Salary
$19 per year
Location
Austin, Texas, United States
Employment type
Contract
Workplace
Not provided
Customer Care Associate Contractor in Austin, TX
$19 per year
Job description
Infote is seeking a dedicated and enthusiastic Customer Care Associate contractor to join our dynamic team in Austin, TX. This role offers an exciting opportunity to contribute to a growing organization focused on delivering exceptional customer experiences and fostering team collaboration. Key Responsibilities Respond promptly and effectively to customer inquiries via phone, email, and chat. Resolve customer issues and escalate to appropriate departments when necessary. Maintain accurate and detailed records of customer interactions using our CRM system. Educate customers on product features and benefits to maximize their value. Collaborate with team members to share insights and improve service quality. Participate in ongoing training sessions to stay current with product updates and service enhancements. Identify trends in customer feedback and contribute to process improvements. Required and Preferred Qualifications High School Diploma or equivalent required. Excellent verbal and written communication skills. Prior customer service experience preferred but not mandatory. Proficient with customer relationship management (CRM) software. Strong problem-solving skills and attention to detail. Flexible availability including evenings and weekends as needed. Join our vibrant Austin office where open communication and innovation are encouraged. You will report directly to the Customer Care Team Lead and collaborate across departments to enhance the customer journey. We promote a culture of mutual respect and continuous improvement. Compensation: $19 per year (contract position).
Frequently asked questions
Is this position remote or on-site?
This Customer Care Associate role is based in Austin, TX and is not remote; you will work on-site in the Austin office.
What kind of employment contract is this?
This is a contract position, so you will be hired as a contractor rather than a full-time employee.
What are the main responsibilities of this job?
You will respond to customer inquiries via phone, email, and chat, resolve issues or escalate them, maintain CRM records, educate customers on products, and collaborate with team members to improve service.
What qualifications do I need to apply?
You need at least a high school diploma or equivalent, good communication skills, and proficiency with CRM software; prior customer service experience is preferred but not required.
What is the salary for this position?
The compensation is $19 per year as stated in the job posting.
Will I need to work evenings or weekends?
Yes, the job requires the ability to work flexible hours, including evenings and weekends.