Customer Care Executive Voice Process Job in Visakhapatnam

Join NRIT Software Services as a Customer Care Executive specializing in the Voice Process, located in Visakhapatnam, Andhra Pradesh. This full-time role offers an exciting opportunity to deliver exceptional customer support and enhance client satisfaction in a fast-paced environment. Key Responsibilities Efficiently handle inbound customer calls with professionalism and empathy. Provide accurate information and troubleshoot customer issues patiently. Maintain detailed records of customer interactions and transactions. Follow up on unresolved issues to ensure customer satisfaction. Collaborate with team members to improve overall service quality. Participate in ongoing training to improve product knowledge and customer handling skills. Meet individual and team targets related to customer satisfaction and resolution times. Required and Preferred Qualifications Minimum intermediate education level. Excellent verbal and written communication skills. Prior experience in customer service, preferably in a voice process environment. Ability to multitask while maintaining attention to detail. Basic computer proficiency; CRM experience is a plus. Customer service certifications are advantageous. At least 1 year of customer care experience preferred. NRIT Software Services fosters a collaborative and inclusive culture, emphasizing innovation and teamwork. We invest in our employees’ growth and provide opportunities for career advancement.