Customer Service and Online Product Manager in West Vancouver, BC
Published on CazVidat Vision Wave Media Limited
Apply for Customer Service and Online Product Manager at Vision Wave Media Limited in West Vancouver. Full-time role with CAD $40K-$60K/year. Remote eligible.
Salary
CA$40,000 - CA$60,000 per year
Location
Canada
Employment type
Full time
Workplace
Remote
Customer Service and Online Product Manager in West Vancouver, BC
CA$40,000 - CA$60,000 per year
Job description
Join Vision Wave Media Limited in West Vancouver, British Columbia as a Customer Service and Online Product Manager . This full-time role offers a competitive salary of CAD $40,000 - $60,000 per year and the flexibility of remote work eligibility. Key Responsibilities Manage and respond to customer inquiries with exceptional service Oversee and update online product offerings to enhance client experience Collaborate closely with marketing teams to boost product visibility and engagement Analyze customer feedback to continuously improve service quality Develop and implement effective customer engagement strategies Train team members on customer service protocols and best practices Required and Preferred Qualifications Bachelor's Degree in a relevant field Strong communication, problem-solving, customer focus, and adaptability skills Minimum 2 years of experience in customer service or product management preferred Work within a supportive team environment reporting to the Operations Manager, and collaborate with cross-functional teams to drive online product success.
Frequently asked questions
Is this position remote or on-site?
This is a full-time position with flexible remote work options available, based in West Vancouver, British Columbia.
What is the salary range for this job?
The salary ranges from USD 40,000 to 60,000 per year, depending on experience.
What qualifications do I need to apply?
You need a Bachelor's degree and at least 2 years of relevant experience, along with strong communication, problem-solving, and adaptability skills.
What will my main responsibilities be?
You will manage customer inquiries, oversee online product offerings, collaborate with marketing, analyze feedback, develop engagement strategies, and train team members.
Does this job offer any benefits?
Yes, benefits include health insurance, paid time off, a retirement plan, remote work options, and professional development opportunities.