Part-Time Customer Service Representative in Mississauga, ON

Join Prestige Travel Group as a Part-Time Customer Service Representative in Mississauga, Ontario. We pride ourselves on exceptional customer satisfaction and a positive work environment. In this role, you will provide outstanding support and service to our valued customers, ensuring their needs are met promptly and professionally. Key Responsibilities Respond promptly to customer inquiries via phone, email, and chat with accurate information. Provide detailed assistance regarding product information, order status, and account questions. Handle and resolve customer complaints with empathy and professionalism to ensure positive outcomes. Maintain accurate records by documenting customer interactions and feedback in the CRM system. Work collaboratively with team members to improve service delivery and operational efficiency. Participate actively in training sessions and team meetings to share best practices and enhance service strategies. Promote a positive team culture based on respect and cooperation. Required and Preferred Qualifications Excellent verbal and written communication skills. Strong teamwork skills to support a collaborative environment. Previous customer service experience preferred but not required. Ability to multitask and manage customer inquiries effectively. Familiarity with CRM software and Microsoft Office Suite is an advantage. High school diploma preferred; no formal education required. Experience in retail or service-oriented roles is a plus. As a part-time Customer Service Representative, you will report to the Customer Service Manager and collaborate closely with your team to streamline customer interactions and enhance satisfaction. This is an excellent opportunity to grow your customer service skills within a supportive and dynamic company.