Customer Service and Order Management Specialist - Buffalo, NY

Join tremendous as a Customer Service and Order Management Specialist in Buffalo, New York. This full-time remote role offers a unique opportunity to enhance customer satisfaction through precise order processing and outstanding service. Primary Responsibilities Respond promptly and courteously to customer inquiries via app communication channels. Accurately process orders to minimize errors and ensure customer satisfaction. Maintain up-to-date knowledge of company products and services to assist customers effectively. Collaborate with team members to resolve complex customer issues and improve service quality. Monitor order status and provide timely updates to customers. Log all customer interactions and transactions in the management system for efficient follow-up. Support process improvements to enhance order management efficiency. Required & Preferred Qualifications High school diploma or equivalent. Strong verbal and written communication skills. Excellent time management and organizational abilities. Customer-focused mindset with a commitment to excellent service. Detail-oriented, especially in order processing and data entry. Ability to adapt quickly in a fast-paced environment. No prior customer service experience required; training provided. At tremendous , we foster a collaborative team environment emphasizing communication and teamwork. You will report directly to the Customer Service Manager and contribute significantly to our company’s growth and customer satisfaction.