Customer Service and Order Management Specialist - Buffalo, NY

Join tremendous as a Customer Service and Order Management Specialist in Buffalo, New York. This full-time remote role offers an exciting opportunity to enhance customer satisfaction through efficient order processing and outstanding service. Primary Responsibilities Respond promptly and courteously to customer inquiries via app communication channels. Accurately process orders to minimize errors and ensure customer satisfaction. Stay informed about company products and services to assist customers effectively. Collaborate with team members to resolve complex customer issues and improve service quality. Monitor order status and keep customers updated on their purchases. Log all customer interactions and transactions in the management system for follow-up. Identify and suggest improvements to the order management process to boost efficiency. Required & Preferred Qualifications High school diploma or equivalent. Strong verbal and written communication skills. Excellent time management and organizational abilities. Customer-focused mindset with a commitment to excellent service. Detail-oriented with a focus on order processing and data accuracy. Ability to adapt quickly in a fast-paced environment. No prior customer service experience required; training provided. At tremendous, we foster a collaborative team environment emphasizing communication and teamwork. You will report directly to the Customer Service Manager and play a key role in our company’s growth and customer experience excellence.