Customer Service Representative Job in Charleston, WV

Apptadinc is hiring a dedicated and friendly Customer Service Representative in Charleston, West Virginia. This contract role offers competitive pay at $17 per hour and a supportive work environment focused on communication and customer satisfaction. Key Responsibilities Respond promptly to customer inquiries via phone, email, or chat with accurate information and assistance. Use problem-solving skills to resolve customer issues efficiently while maintaining high satisfaction. Document customer interactions and maintain detailed communication records to enhance service quality. Collect and escalate service feedback to support continuous improvement efforts. Collaborate with team members and management to streamline customer service processes. Manage multiple tasks simultaneously, meeting deadlines with strong organizational skills. Stay updated on company products, services, and policies to provide accurate customer support. Required and Preferred Qualifications Minimum GED required. Excellent verbal and written communication skills. Customer-focused with a commitment to timely issue resolution. Proficient technical skills relevant to customer support operations. Strong multitasking, problem-solving, and conflict resolution abilities. Effective time management skills focused on achieving service goals. Prior customer service experience preferred. Join a dynamic team that supports professional growth through training and workshops designed to enhance your skills and career development.