Customer Service Representative Contract Job in Charleston, WV

Apptadinc is hiring a dedicated and friendly Customer Service Representative for a contract role based in Charleston, West Virginia. This position offers a competitive pay of $17 per hour and a supportive work environment focused on excellent communication and customer satisfaction.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat with accurate information and assistance.
• Use problem-solving skills to resolve customer issues effectively while maintaining high satisfaction.
• Document all customer interactions and maintain detailed communication records to enhance service quality.
• Collect and escalate customer feedback to support continuous service improvements.
• Collaborate with team members and management to optimize customer service processes.
• Manage multiple tasks efficiently while meeting deadlines and staying organized.
• Stay updated on company products, services, and policies to provide accurate customer support.

Required and Preferred Qualifications

• Minimum GED educational requirement.
• Strong verbal and written communication skills.
• Customer-focused mindset with a commitment to timely issue resolution.
• Proficiency in technical skills relevant to customer support operations.
• Effective multitasking, problem-solving, and conflict resolution abilities.
• Excellent time management skills aimed at achieving service goals.
• Prior customer service experience is preferred but not required.

Join Apptadinc and become part of a dynamic team that values collaboration and professional growth. We offer training programs and workshops to help you develop your skills and advance your career.