Customer Service Representative in Waco, Texas
Published on CazVidat Employer
Explore a full-time, on-site Customer Service Representative job in Waco, Texas, paying $36,000 per year. Apply your communication and problem-solving skills.
Salary
$36,000 per year
Location
Waco, Texas, United States
Employment type
Full time
Workplace
Not provided
Customer Service Representative in Waco, Texas
$36,000 per year
Job description
Join a customer-focused team as a Customer Service Representative in Waco, Texas. This full-time, on-site role offers an annual salary of $36,000 per year. You will help customers, resolve issues, and support a positive service experience.
Key Responsibilities
- Respond promptly to customer questions and provide accurate information about products and services.
- Address complaints professionally, identify effective solutions, and help ensure a positive customer experience.
- Maintain accurate records of customer interactions, transactions, and feedback in the customer management system.
- Process orders, returns, and exchanges according to established procedures.
- Coordinate with sales and technical teams to resolve product-related issues.
- Attend training to strengthen product knowledge and customer service skills.
- Review and report customer feedback to support service and operational improvements.
Required and Preferred Qualifications
- High school diploma or equivalent required.
- Excellent communication and active listening skills.
- Strong attention to detail and effective time management.
- Ability to use customer management software and assist with technical inquiries.
- Previous customer service or related experience preferred.
- Proficiency with standard office software and tools.
- Flexibility to work shifts that may include nights and weekends.
Work Environment
Work collaboratively in a dynamic, supportive, and inclusive environment that values teamwork, innovation, reliability, and employee growth.
Job Details
- Job title: Customer Service Representative
- Location: Waco, Texas, United States
- Schedule: Full-time, on-site
- Salary: $36,000 per year
Frequently asked questions
Is this position full-time or part-time?
This is a full-time role based in Waco, Texas.
What is the salary for this Customer Service Representative job?
The salary for this position is USD 36,000 per year.
Do I need prior experience to apply?
Previous customer service experience is preferred but not strictly required.
What kind of schedule should I expect?
You should be willing to work flexible shifts, including nights and weekends if necessary.
What are the main responsibilities of this role?
You will respond to customer inquiries, handle complaints, process orders and returns, maintain records, and collaborate with sales and technical teams.
What qualifications do I need to be considered?
You need a high school diploma or equivalent, excellent communication skills, attention to detail, and proficiency with customer management software.