Customer Service Representative

We are seeking a motivated and friendly Customer Service Representative to join our team in Waco, Texas. In this full-time position, you will be integral in providing exceptional service and support to our customers. Working in a collaborative environment, you'll directly impact customer satisfaction and drive loyalty through excellent service. Key Responsibilities Respond promptly to customer inquiries and provide accurate information about products and services. Handle customer complaints with professionalism and seek effective resolutions, ensuring a positive experience. Maintain detailed and accurate records of customer interactions, transactions, and feedback using our customer management system. Assist in processing orders, returns, and exchanges while ensuring all procedures are followed correctly. Work closely with the sales and technical teams to resolve product-related issues efficiently. Participate in training sessions to improve product knowledge and service skills. Monitor and report on customer feedback to help improve service delivery and operational processes. Required and Preferred Qualifications High School Diploma or equivalent is required. Excellent communication and active listening skills. Strong attention to detail and ability to manage time effectively. Technical skills to navigate customer management software and resolve technical inquiries. Previous experience in customer service or related field is preferred. Proficient in standard office software and tools. Ability to work flexible shifts, including nights and weekends, if necessary. In our dynamic work environment, we value teamwork, innovation, and reliability. Our company culture fosters growth, while remaining committed to providing a supportive and inclusive atmosphere where every employee feels valued. We offer a range of modern workplace benefits including health, dental, and vision insurance, as well as opportunities for professional development and career advancement. Join us in making a meaningful impact by enhancing customer experiences and building lasting relationships. Common tools used in this field include customer service platforms and CRM software. You will be part of a collaborative team structure that emphasizes cross-functional collaboration, including regular interactions with sales, technical support, and management to optimize customer satisfaction.