Customer Service Representative in Waco, TX
Published on CazVidat Employer
Apply for a full-time Customer Service Representative job in Waco, TX. Help customers, resolve concerns, process orders, and earn $36,000 per year.
Salary
$36,000 per year
Location
Waco, Texas, United States
Employment type
Full time
Workplace
Not provided
Customer Service Representative in Waco, TX
$36,000 per year
Job description
We are seeking a friendly, motivated Customer Service Representative in Waco, Texas for a full-time, on-site role. You will respond to customer questions, resolve concerns, and support orders while helping build customer satisfaction and loyalty.
Key Responsibilities
- Respond promptly to customer inquiries and provide accurate product and service information.
- Handle complaints professionally and work toward effective resolutions.
- Record customer interactions, transactions, and feedback accurately in the customer management system.
- Process orders, returns, and exchanges according to established procedures.
- Collaborate with sales and technical teams to resolve product-related issues.
- Attend training to strengthen product knowledge and customer service skills.
- Monitor and share customer feedback to support service and process improvements.
Required and Preferred Qualifications
- High school diploma or equivalent required.
- Strong communication and active listening skills.
- Attention to detail and effective time management.
- Ability to use customer management software and assist with technical inquiries.
- Previous customer service or related experience preferred.
- Proficiency with standard office software and tools.
- Flexibility to work shifts that may include nights and weekends.
Work Environment
Join a collaborative team that values reliability, innovation, and teamwork. The workplace aims to provide a supportive and inclusive environment where employees can grow and contribute.
Compensation and Employment
Pay: $36,000 per year. This is a full-time, on-site position in Waco, Texas.
Frequently asked questions
Is this position full-time or part-time?
This is a full-time role based in Waco, Texas.
What is the salary for this Customer Service Representative job?
The salary for this position is USD 36,000 per year.
Do I need prior experience to apply?
Previous customer service experience is preferred but not strictly required.
What kind of schedule should I expect?
You should be willing to work flexible shifts, including nights and weekends if necessary.
What are the main responsibilities of this role?
You will respond to customer inquiries, handle complaints, process orders and returns, maintain records, and collaborate with sales and technical teams.
What qualifications do I need to be considered?
You need a high school diploma or equivalent, excellent communication skills, attention to detail, and proficiency with customer management software.