Customer Service Representative in New York City, NY

Join Constellation Software Inc. as a Customer Service Representative (CSR) in vibrant New York City! This full-time, remote-eligible role offers a competitive salary of $40,000 per year. Become a vital part of our team focused on delivering exceptional customer experiences and client satisfaction. Key Responsibilities Respond promptly to customer inquiries via phone, email, and chat with professionalism and friendliness. Guide customers through our products and services with clear, step-by-step assistance. Resolve complaints efficiently using strong problem-solving skills to ensure customer satisfaction. Manage multiple customer interactions effectively while maintaining high service quality. Collaborate with team members to improve customer satisfaction strategies. Document customer feedback and interactions accurately in the CRM system. Participate actively in team meetings to share insights and support continuous process improvements. Required and Preferred Qualifications High School Diploma or equivalent. Excellent communication skills with empathy and clarity. Strong problem-solving and time management abilities. Team-oriented with effective collaboration skills. Prior customer service experience preferred but not mandatory. Work within collaborative pods focused on customer satisfaction, reporting to the Customer Service Manager. This role offers growth opportunities through cross-department collaboration with sales and other teams.