Customer Service Representative in Waco, TX - Full-Time

Join our team at Company in Waco, Texas as a Customer Service Representative . This full-time role is perfect for motivated individuals passionate about delivering outstanding customer support and enhancing customer satisfaction. Key Responsibilities Respond promptly and accurately to customer inquiries regarding products and services. Handle complaints professionally and find effective resolutions to ensure positive customer experiences. Maintain detailed records of customer interactions, transactions, and feedback using our customer management system. Assist with order processing, returns, and exchanges, adhering to company procedures. Collaborate with sales and technical teams to resolve product-related issues efficiently. Participate in ongoing training to enhance product knowledge and customer service skills. Monitor and report customer feedback to support continuous service improvement. Required and Preferred Qualifications High School Diploma or equivalent required. Excellent communication and active listening skills. Strong attention to detail and effective time management abilities. Technical proficiency with customer management software and ability to resolve technical inquiries. Previous customer service experience preferred. Proficient with standard office software and tools. Willingness to work flexible shifts, including nights and weekends if necessary. At Company, we foster a collaborative and inclusive work environment that values teamwork, innovation, and reliability. We are committed to employee growth and provide a supportive atmosphere where everyone feels valued. We offer competitive compensation of $36,000 per year along with benefits and opportunities for advancement.