Customer Service Representative in Waco, TX - Full-Time
Published on CazVidat Employer
Join as a Customer Service Representative in Waco, TX. Full-time role offering $36,000/year. Provide excellent customer support and grow your career.
Salary
$36,000 per year
Location
Waco, Texas, United States
Employment type
Full time
Workplace
Not provided
Customer Service Representative in Waco, TX - Full-Time
$36,000 per year
Job description
We are seeking a motivated and friendly Customer Service Representative to join our team in Waco, Texas. In this full-time role, you will play a key part in delivering exceptional service and support to our customers. Collaborate with a dynamic team and directly enhance customer satisfaction and loyalty through outstanding service.
Key Responsibilities
- Respond promptly to customer inquiries and provide accurate product and service information.
- Handle customer complaints professionally, seeking effective resolutions to ensure a positive experience.
- Maintain detailed and accurate records of customer interactions, transactions, and feedback using our customer management system.
- Assist with processing orders, returns, and exchanges, ensuring all procedures are correctly followed.
- Work closely with sales and technical teams to efficiently resolve product-related issues.
- Participate in training sessions to enhance product knowledge and service skills.
- Monitor and report customer feedback to improve service delivery and operational processes.
Required and Preferred Qualifications
- High School Diploma or equivalent required.
- Excellent communication and active listening skills.
- Strong attention to detail and effective time management abilities.
- Technical proficiency with customer management software and ability to resolve technical inquiries.
- Previous customer service experience preferred.
- Proficient in standard office software and tools.
- Ability to work flexible shifts, including nights and weekends if necessary.
Our work environment values teamwork, innovation, and reliability. We foster growth and provide a supportive, inclusive atmosphere where every employee feels valued.
Compensation: $36,000 per year
Frequently asked questions
Is this position full-time or part-time?
This is a full-time role based in Waco, Texas.
What is the salary for this Customer Service Representative job?
The salary for this position is USD 36,000 per year.
Do I need prior experience to apply?
Previous customer service experience is preferred but not strictly required.
What kind of schedule should I expect?
You should be willing to work flexible shifts, including nights and weekends if necessary.
What are the main responsibilities of this role?
You will respond to customer inquiries, handle complaints, process orders and returns, maintain records, and collaborate with sales and technical teams.
What qualifications do I need to be considered?
You need a high school diploma or equivalent, excellent communication skills, attention to detail, and proficiency with customer management software.