Customer Service Representative – Charleston, WV
Published on CazVidat Apptadinc
Apply for Apptadinc’s contract Customer Service Representative job in Charleston, WV. Earn $17 per hour while assisting customers by phone, email, and chat.
Salary
$17 per hour
Location
Charleston, West Virginia, United States
Employment type
Contract
Workplace
Not provided
Customer Service Representative – Charleston, WV
$17 per hour
Job description
Apptadinc is hiring a Customer Service Representative for a contract position in Charleston, West Virginia. This on-site role pays $17 per hour and offers a supportive, team-focused environment centered on clear communication and positive customer experiences.
Key Responsibilities
- Respond to customer inquiries by phone, email, and chat with accurate information and helpful assistance.
- Resolve customer concerns using sound judgment and problem-solving skills while maintaining customer satisfaction.
- Document customer interactions and keep clear, detailed communication records.
- Collect customer feedback and escalate service issues when appropriate.
- Collaborate with team members and management to improve customer service processes.
- Manage multiple tasks, meet deadlines, and maintain organized work practices.
- Stay current on company products, services, and policies.
Required and Preferred Qualifications
- GED required.
- Strong verbal and written communication skills.
- Customer-focused approach and commitment to timely issue resolution.
- Technical proficiency relevant to customer support operations.
- Ability to multitask and apply problem-solving and conflict-resolution skills.
- Effective time management and focus on service goals.
- Previous customer service experience preferred.
Team and Development
Join a collaborative team that supports one another in delivering quality service. Apptadinc encourages professional development through training programs and workshops.
Frequently asked questions
Is this position remote or on-site?
This Customer Service Representative role is on-site in Charleston, West Virginia.
What is the pay rate for this job?
The position pays USD 17 per hour.
What qualifications do I need to apply?
You need at least a GED, excellent communication skills, and proficiency in technical skills relevant to customer support.
Do I need prior customer service experience?
Prior customer service experience is preferred but not strictly required.
What are the main responsibilities of this role?
You will respond to customer inquiries via phone, email, or chat, resolve issues efficiently, document interactions, and collaborate with the team to improve service.
Are there opportunities for professional growth?
Yes, the company offers training and workshops to support your skills and career development.