Customer Service Representative – Charleston, WV
Published on CazVidat Apptadinc
Apply for Apptadinc’s contract Customer Service Representative job in Charleston, WV. Earn $17 per hour assisting customers by phone, email, and chat.
Salary
$17 per hour
Location
Charleston, West Virginia, United States
Employment type
Contract
Workplace
Not provided
Customer Service Representative – Charleston, WV
$17 per hour
Job description
Apptadinc is hiring a friendly, customer-focused Customer Service Representative for a contract position in Charleston, West Virginia. The role pays $17 per hour and offers a supportive team environment focused on clear communication and positive customer experiences.
Key Responsibilities
- Respond promptly to customer questions by phone, email, and chat with accurate information and assistance.
- Resolve customer concerns using sound judgment and problem-solving skills while supporting customer satisfaction.
- Document customer interactions and maintain detailed communication records.
- Collect service feedback and escalate issues when appropriate to support continuous improvement.
- Collaborate with teammates and management to improve customer service processes.
- Manage multiple tasks, meet deadlines, and stay organized.
- Keep up to date on company products, services, and policies.
Required and Preferred Qualifications
- GED required.
- Strong verbal and written communication skills.
- Customer-focused approach and commitment to timely issue resolution.
- Technical proficiency relevant to customer support operations.
- Ability to multitask and apply problem-solving and conflict-resolution skills.
- Effective time management and focus on service goals.
- Previous customer service experience preferred.
Work Environment and Development
Join a collaborative team that supports one another in delivering quality service. Apptadinc encourages professional development through training programs and workshops.
Position Details
- Employer: Apptadinc
- Location: Charleston, West Virginia, USA
- Job type: Contract
- Pay: $17 per hour
- Work arrangement: On-site; this position is not remote eligible.
Frequently asked questions
Is this position remote or on-site?
This Customer Service Representative role is on-site in Charleston, West Virginia.
What is the pay rate for this job?
The position pays USD 17 per hour.
What qualifications do I need to apply?
You need at least a GED, excellent communication skills, and proficiency in technical skills relevant to customer support.
Do I need prior customer service experience?
Prior customer service experience is preferred but not strictly required.
What are the main responsibilities of this role?
You will respond to customer inquiries via phone, email, or chat, resolve issues efficiently, document interactions, and collaborate with the team to improve service.
Are there opportunities for professional growth?
Yes, the company offers training and workshops to support your skills and career development.