Customer Success & Product Delivery Specialist in Dallas, TX

Pay

• $2,750 - $3,000 a month

Job Type

• Full-time

Benefits

• Health insurance

Full Job Description

Company: Fairoza Banu

Location: Dallas, TX

Work Mode: In-office

Experience Required: 3–5 years

Compensation: USD $2,750–$3,000/month

Fairoza Banu is seeking a detail-oriented and customer-focused Customer Success & Product Delivery Specialist to oversee the entire customer onboarding journey from product readiness through successful delivery and adoption. This role is perfect for professionals experienced in SaaS and/or POS product delivery who excel at translating customer requirements into seamless implementation experiences.

Key Responsibilities:

• Prepare and coordinate product readiness prior to customer delivery.
• Manage SaaS/POS product implementation, onboarding, and go-live support.
• Communicate clearly with customers during setup, training, issue resolution, and post-launch follow-up.
• Collaborate with product, sales, and support teams to ensure smooth handoffs and customer satisfaction.
• Translate customer requirements into actionable delivery steps.
• Conduct product walkthroughs, training sessions, and adoption check-ins.
• Track onboarding progress, customer updates, risks, and feedback.
• Build strong customer relationships focused on trust, clarity, and long-term success.

Requirements:

• 3–5 years of experience in customer success, product delivery, or related roles.
• Strong understanding of SaaS and POS product environments.
• Excellent communication and organizational skills.
• Ability to manage multiple projects and deadlines.
• Confident in client-facing conversations and cross-team collaboration.

Join Fairoza Banu in Dallas, Texas, and contribute to delivering exceptional customer experiences through expert product delivery and onboarding management.