Customer Success & Product Delivery Specialist in Dallas, TX

Pay $2,500 - $3,000 per month Job Type Full-time Benefits Health insurance Full Job Description Company: Growith Location: Dallas, TX (In-office) Experience Required: 3–5 years Compensation: USD $2,500–$3,000 per month Growith is seeking a detail-oriented and customer-focused Customer Success & Product Delivery Specialist to oversee the entire customer onboarding journey—from product readiness to successful delivery and adoption. This role is perfect for professionals experienced in SaaS and/or POS product delivery who excel at translating customer requirements into seamless implementation experiences. You will collaborate closely with customers and internal teams to ensure every product launch is executed flawlessly. Key Responsibilities Prepare and coordinate product readiness prior to customer delivery. Manage SaaS/POS product implementation, onboarding, and go-live support. Communicate clearly with customers during setup, training, issue resolution, and post-launch follow-up. Collaborate with product, sales, and support teams to ensure smooth handoffs and high customer satisfaction. Understand customer requirements and translate them into actionable delivery steps. Conduct product walkthroughs, training sessions, and adoption check-ins. Track onboarding progress, customer updates, risks, and feedback. Build strong customer relationships focused on trust, clarity, and long-term success. Requirements 3–5 years of experience in customer success, product delivery, or related roles. Strong understanding of SaaS and/or POS product environments. Excellent communication and organizational skills. Confident in client-facing conversations and cross-team collaboration. Ability to manage multiple projects and deadlines effectively. Location: This is an in-office position based in Dallas, Texas. Remote work is not eligible.