Part-Time Customer Support Representative / Salesforce Administrator in Jacksonville, FL

Insight Global is hiring a dedicated and friendly part-time Customer Support Representative / Salesforce Administrator / Data Entry professional in Jacksonville, Florida. This dynamic role is essential for enhancing customer satisfaction, managing data efficiently, and leveraging Salesforce to support business operations. Join our team to help create seamless customer experiences that drive loyalty and retention. Key Responsibilities Respond promptly and professionally to customer inquiries via phone, email, and chat. Utilize Salesforce CRM to update customer records and track inquiries accurately. Perform precise data entry to maintain database integrity and support reporting needs. Collaborate with team members to troubleshoot and resolve customer issues efficiently. Collect customer feedback to improve service quality and overall experience. Assist in developing and documenting FAQs and training materials for internal knowledge sharing. Participate actively in team meetings to discuss projects and share customer insights. Required and Preferred Qualifications High School Diploma or equivalent. Excellent written and verbal communication skills. Proficiency with Salesforce or similar CRM software. Customer support or data entry experience preferred but not mandatory. Ability to work independently and collaboratively within a team. Strong organizational skills with attention to detail. Friendly, approachable attitude with a passion for helping customers. At Insight Global, we foster a supportive environment where every team member can thrive. We offer opportunities for professional growth and value contributions from all employees. Join us in Jacksonville and be part of a culture that prioritizes customer satisfaction and team success.