Desktop Support Technician in Austin, TX
Published on CazVidat Company
Apply for Desktop Support Technician in Austin, TX. Provide hardware/software support, manage tickets in SNOW, and resolve user issues. $25/hr, on-site role.
Salary
$25 per hour
Location
Austin, Texas, United States
Employment type
Contract
Workplace
Not provided
Desktop Support Technician in Austin, TX
$25 per hour
Job description
Join Company as a Desktop Support Technician in Austin, Texas and become the first line of technical assistance for our users. This role demands proactive problem-solving and excellent communication skills to ensure smooth IT operations. Key Responsibilities: Ownership of User Issues: Take full ownership of user problems and proactively resolve hardware and software issues. Ticket Management: Log all calls and incidents in the ServiceNow (SNOW) ticketing system, ensuring timely resolution within defined SLAs. User Support: Respond promptly to client inquiries and assist in troubleshooting technical problems. Escalation: Escalate complex issues to senior IT Support team members when necessary. Coordination: Notify relevant staff to arrange external technical support as needed. Technical Proficiencies: Strong knowledge of desktop hardware and software troubleshooting. Experience with call logging and ticketing systems, preferably ServiceNow. Excellent communication and customer service skills. Ability to work on-site in Austin, Texas. Compensation: $25 per hour Job Type: One-time project (On-site, not remote eligible) Apply now to be part of a dynamic IT support team dedicated to delivering exceptional desktop support services.
Frequently asked questions
Is this position remote or on-site?
This Desktop Support Technician role is on-site in Austin, Texas and is not remote eligible.
What is the pay rate for this contract position?
The position pays USD 25 per hour.
What kind of technical skills do I need for this job?
You should have strong problem-solving skills, experience with ticketing systems like ServiceNow, and the ability to handle multiple support requests efficiently.
What are the main responsibilities of this Desktop Support Technician role?
You will take ownership of user issues, log calls and incidents in ServiceNow, respond to client inquiries, troubleshoot hardware and software problems, escalate complex issues, and coordinate external technical support if needed.
What type of employment is this position?
This is a contract position for a one-time project.