Desktop Support Technician in Austin, TX

Company is seeking a dedicated Desktop Support Technician in Austin, Texas to provide exceptional technical support and resolve user hardware and software issues efficiently. Key Responsibilities: Take ownership of user problems and proactively address issues to ensure timely resolution. Log all calls and incidents accurately in the ServiceNow (SNOW) ticketing system, adhering to defined SLAs. Respond promptly to client inquiries and assist in troubleshooting hardware and software problems. Escalate complex issues to appropriate IT support team members for further assistance. Coordinate with relevant staff to arrange external technical support when necessary. Technical Proficiencies: Strong problem-solving skills with a customer-focused approach. Experience using ticketing systems, preferably ServiceNow (SNOW). Ability to manage multiple support requests efficiently. Location: Austin, Texas, United States Compensation: $25 per hour Job Type: One-time project (On-site, not remote eligible)