Call Center Executive Job in Quito, Ecuador - SEAMTRACK SA

SEAMTRACK SA is seeking a dedicated Call Center Executive to join our customer service team in Quito, Pichincha, Ecuador. This full-time position offers a dynamic and friendly work environment where excellent communication and customer interaction are essential to our success. In this role, you will directly impact customer satisfaction by resolving inquiries and delivering exceptional service. Key Responsibilities Answer and manage incoming customer calls with courteous and efficient service. Proactively resolve customer questions and issues effectively. Record all relevant customer interaction details accurately in the system. Collaborate with various departments to provide comprehensive solutions to customers. Follow up on open cases to ensure customer satisfaction. Participate in ongoing training to enhance service quality. Contribute to identifying opportunities to improve customer service processes. Preferred Qualifications Education: High school diploma required. Exceptional verbal and written communication skills. Ability to work under pressure in a fast-paced environment. Experience in customer service or call center roles is preferred. Familiarity with computer tools and customer management software.