Call Center Customer Service Representative in Quito, Ecuador
Published on CazVidat SEAMTRACK SA
SEAMTRACK SA is hiring a full-time call center customer service representative in Quito. High school diploma required; customer service experience preferred.
Salary
Not provided
Location
Quito, Pichincha, Ecuador
Employment type
Full time
Workplace
Not provided
Call Center Customer Service Representative in Quito, Ecuador
Quito, Pichincha, Ecuador
Job description
SEAMTRACK SA is hiring a full-time Call Center Customer Service Representative in Quito, Pichincha, Ecuador. Join a friendly, fast-paced team where clear communication and quality customer care are essential. In this on-site role, you will help customers resolve questions and concerns and contribute directly to their satisfaction.
Key Responsibilities
- Answer incoming customer calls with a courteous and efficient approach.
- Resolve customer questions and issues proactively and effectively.
- Record relevant details from each interaction in the customer management system.
- Coordinate with other departments to provide complete customer solutions.
- Follow up on open cases to support customer satisfaction.
- Attend ongoing training to improve service quality.
- Identify opportunities to improve customer service processes.
Requirements and Preferred Qualifications
- High school diploma required.
- Excellent verbal and written communication skills.
- Ability to work under pressure in a fast-paced environment.
- Customer service or call center experience preferred.
- Familiarity with computer tools and customer management software.
Job Details
- Employer: SEAMTRACK SA
- Location: Quito, Pichincha, Ecuador
- Schedule: Full time, on site
- Pay: 499 per year
Frequently asked questions
Is this position full-time or part-time?
This is a full-time position based in Quito, Pichincha, Ecuador.
Do I need previous experience to apply for this job?
Experience in customer service or call center roles is preferred but not strictly required.
What are the main responsibilities of this Call Center Executive role?
You will answer and manage incoming customer calls, resolve inquiries, record customer interactions, collaborate with other departments, and follow up on open cases.
What educational qualifications do I need for this job?
A high school diploma is required to apply for this position.
Is this a remote job or do I need to work on-site?
This job is not remote; you will need to work on-site in Quito, Ecuador.
How much does this job pay?
The salary for this position is USD 499 per year.