Especialista en Servicio al Cliente Logístico
Published on CazVidat Nassau National Cable
Position: Full-time. Location: Hybrid. (Medellin, Col - 3 days of WFH). Salary: $800 - $1000 USD/Month Experience: 1 - 3 years (Not a dealbreaker). US Holidays
Salary
$900 per year
Location
Medellín, Antioquia, Colombia
Employment type
Full time
Workplace
Not provided
Especialista en Servicio al Cliente Logístico
$900 per year
Job description
- Position: Full-time.
- Location: Hybrid. (Medellin, Col - 3 days of WFH).
- Salary: $800 - $1000 USD/Month
- Experience: 1 - 3 years (Not a dealbreaker).
- US Holidays OFF.
- English Level: B2+
- Prestación de servicios con proyección a largo plazo.
- ENGLISH RESUME IT'S A MUST.
Nassau National Cable is a fast-growing e-commerce company in the industrial sector, having expanded by 500% over the last two years and now operating in six countries worldwide. We’re currently seeking a Logistics Customer Service Specialist to join our team and support our post-sales operations.
This is a customer service–oriented role with a strong emphasis on logistics and shipping knowledge. You’ll be responsible for handling follow-ups, tracking orders, and keeping clients updated about their shipments.
What You’ll Do
- Answer inbound calls and make outbound calls to provide clients with accurate tracking updates
- Follow up with carriers and clients regarding the location and status of shipments
- Provide support with shipping documentation, including BOLs and other required forms
- Ensure clients receive timely, clear communication about delivery status and any potential delays
- Work with internal teams to troubleshoot and resolve shipping or delivery issues
- Contribute ideas to improve shipping processes and the customer experience
What We’re Looking For
- Experience in logistics, transportation, dispatching, or customer service related to shipping
- Familiarity with track & trace systems, TMS, and BOL/document generation
- Strong communication skills (English level B2 or higher – both written and verbal)
- Ability to multitask and stay organized in a fast-paced environment
- A proactive attitude, high energy, and a customer-first mindset
- Team player who enjoys solving problems and helping others
Why Join Us?
- Be part of a company that’s growing fast and investing in talent
- Gain exposure to international logistics operations
- Enjoy a hybrid schedule (3 days WFH, 2 days in office)
- Competitive benefits including health insurance, paid vacations, and bonuses
Frequently asked questions
Is this job fully remote or on-site?
This position is hybrid, based in Medellín, Colombia, with 3 days of work from home each week.
What is the salary range for this Logistics Customer Service Specialist role?
The salary is between $800 and $1000 USD per month.
What kind of experience do I need to apply?
You should have 1 to 3 years of experience in logistics, transportation, dispatching, or customer service related to shipping, although experience is preferred but not mandatory.
What are the main responsibilities of this role?
You will handle inbound and outbound calls to provide shipment tracking updates, coordinate with carriers and clients, assist with shipping documentation like Bills of Lading, and help resolve shipping or delivery issues.
Are there any language requirements for this job?
Yes, strong English communication skills at B2 level or higher, both written and verbal, are required.
What benefits does this job offer?
The job offers a competitive salary, a hybrid work model with 3 remote days per week, US holidays off, and a long-term service opportunity with career growth potential.
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