Mandarin Virtual Assistant - Remote - Florida City, FL

Mandarin Virtual Assistant - Remote Opportunity About the Role: Ocean Virtual Assistant is hiring a bilingual Mandarin and English Virtual Assistant to support an independent insurance agency. This full-time role requires working the night shift from 9pm to 5am China Standard Time, aligning with U.S. business hours. Key Responsibilities: Manage inbound calls and client communications in Mandarin and English Process insurance quotes and proposals (no coverage discussions) Handle policy renewals, Certificates of Insurance (COIs), endorsements, and mortgagee changes Follow up on payments and billing inquiries Manage inbox and calendar scheduling Enter data into CRM and quoting software such as AMS360, EZLynx, and QuoteRush Support lead follow-ups and client retention tasks Manage returned mail, inspection notifications, and document requests Qualifications: Preferred experience in the insurance industry or working with insurance agencies Fluent in Mandarin and English with strong communication skills Tech-savvy with CRM and quoting software proficiency Highly organized, detail-oriented, and reliable Ability to work U.S. business hours (night shift CST) Quiet workspace, stable internet connection, and professional computer setup Why Join Ocean Virtual Assistant? 30 days of paid training with hands-on insurance agency experience Weekends off - no weekend work required Paid vacation and time off No overtime or extra hours Consistent on-time pay Career advancement opportunities in the insurance industry Full-time team support and ongoing training Location: Remote (Florida City, Florida, United States) Compensation: $5 per hour