Part-Time Customer Service Associate in Durban, KwaZulu-Natal
Published on CazVidat Macdonalds
Join Macdonalds as a part-time Customer Service Associate in Durban. Help customers, resolve issues, and support a collaborative team. Pay: 90 per hour.
Salary
ZAR 90 per hour
Location
Durban, KwaZulu-Natal, South Africa
Employment type
Part time
Workplace
Not provided
Part-Time Customer Service Associate in Durban, KwaZulu-Natal
ZAR 90 per hour
Job description
Macdonalds is seeking a friendly, approachable Part-Time Customer Service Associate in Durban, KwaZulu-Natal, South Africa. Help deliver positive, memorable customer experiences in a supportive, collaborative workplace. This is an on-site, part-time position paying 90 per hour.
Key Responsibilities
- Respond to customer inquiries by phone, email, and chat in a friendly, efficient manner.
- Process orders, returns, and exchanges while supporting customer satisfaction.
- Investigate customer complaints and resolve issues with practical solutions.
- Keep accurate records of customer interactions and transactions.
- Share relevant product updates and promotions with customers.
- Join team meetings to discuss service improvements and provide feedback.
- Collaborate with other departments to improve the overall customer experience.
Required and Preferred Qualifications
- High school diploma or equivalent.
- Strong communication skills and a friendly, approachable demeanor.
- Customer service experience is preferred but not required.
- Familiarity with customer service software and tools is a plus.
- Ability to work in a fast-paced environment with minimal supervision.
- Availability for flexible shifts, including evenings and weekends, is beneficial.
Benefits and Work Environment
Macdonalds values teamwork, diversity, and innovation. Team members can find opportunities for growth by demonstrating a strong work ethic and commitment to customer satisfaction. Join a collaborative team focused on delivering quality service.
Pay and Schedule
- Job type: Part-time
- Pay: 90 per hour
- Location: Durban, KwaZulu-Natal, South Africa
- Work arrangement: On-site; not remote eligible
If you communicate well, enjoy helping people, and can work a flexible schedule, apply for the Part-Time Customer Service Associate role with Macdonalds in Durban.
Frequently asked questions
Is this a remote position or do I need to work on-site?
This is an on-site position located in Durban, KwaZulu-Natal, South Africa.
What are the working hours for this part-time role?
The job requires flexible availability including weekends and evenings, but specific hours are not detailed in the description.
Do I need prior customer service experience to apply?
Prior customer service experience is preferred but not mandatory for this role.
What is the hourly pay for this position?
The position pays ZAR 90 per hour.
What kind of tasks will I be expected to do day-to-day?
You will respond to customer inquiries via phone, email, and chat, assist with orders and returns, resolve complaints, maintain records, and communicate product updates.
What qualifications do I need to be eligible for this job?
You need a High School Diploma or equivalent and excellent communication skills with a friendly and approachable demeanor.