Quality Analyst - Inbound Patient Services

Join Sales Rain Health Care BPO (Eclat Health Solutions) in Cebu City, Central Visayas, Philippines, as a Quality Analyst - Inbound Patient Services . We’re looking for a dedicated professional passionate about healthcare quality and patient satisfaction. This full-time, on-site role offers a competitive salary of $400,000 per year and excellent career development opportunities in a fast-growing healthcare BPO environment. As part of our team, you will directly impact patient care quality and operational excellence while working in a dynamic, supportive workplace. Key Responsibilities Conduct regular audits of inbound patient service interactions to ensure compliance with quality standards and identify improvement areas. Create comprehensive reports documenting audit findings, highlighting trends and compliance gaps. Collaborate with patient services teams to develop and implement corrective action plans based on audit results. Facilitate training sessions aimed at improving communication skills, problem-solving, and patient engagement among team members. Monitor key performance indicators (KPIs) such as call quality scores and patient satisfaction rates to recommend enhancement strategies. Lead continuous improvement initiatives to streamline processes and promote best practices within the patient services department. Assist in refining quality standards and policies aligned with healthcare regulations and industry benchmarks. What We're Looking For Required: Bachelor's Degree in Healthcare, Business, or related field. Strong documentation, communication, and problem-solving skills. Ability to manage multiple priorities and meet deadlines with excellent time management. Team-oriented mindset with a commitment to quality and patient satisfaction. Preferred: Experience in quality analysis or healthcare-related roles. Certification in quality management or healthcare quality standards. Familiarity with healthcare regulations and compliance requirements. What We Offer Competitive annual salary of $400,000 USD with performance incentives. Health insurance coverage to support your well-being. Paid time off to maintain work-life balance. Retirement plan options for long-term financial security. Professional development programs and training for career advancement. Supportive, inclusive workplace culture focused on growth and innovation. Frequently Asked Questions What does a Quality Analyst in Inbound Patient Services do? A Quality Analyst evaluates patient service interactions to ensure high-quality care, compliance, and continuous improvement in service delivery. Is prior healthcare experience required? While preferred, it is not mandatory. We value strong analytical and communication skills and provide training to support your success. Where is the job located? This position is on-site in Cebu City, Central Visayas, Philippines, and is not eligible for remote work. What are the working hours? This is a full-time role with standard business hours; specific schedules will be discussed during the hiring process. How can I apply? Submit your application through our careers portal or contact our HR team directly. Early applications are encouraged due to high demand. Are there growth opportunities? Yes, we provide career development paths and training to help you advance within the company and healthcare industry. Explore related roles such as Inbound Call Center Agent - Healthcare for broader career options within Sales Rain (Eclat Health Solutions). Apply today to become a key player in improving patient care quality with Sales Rain Health Care BPO!