Technical Support Executive - US/Canada Process | Kotdwar, India

Launch Layer Pvt Ltd is hiring a dedicated Technical Support Executive for our US/Canada process based in Kotdwar, Uttarakhand, India. Join our mid-sized IT company and contribute to delivering exceptional technical support services to clients across North America. Key Responsibilities Provide expert technical support to customers, troubleshooting operating systems and printer issues. Communicate clearly with clients to diagnose problems and explain solutions effectively. Document customer interactions, issues, and resolutions accurately in the ticketing system. Collaborate with team members to resolve complex technical challenges efficiently. Follow up with customers to ensure satisfaction and maintain strong client relationships. Participate in team meetings to share insights and improve service delivery. Stay updated on the latest technical trends and tools to enhance support quality. Required and Preferred Qualifications High School Diploma or equivalent. Proven experience in technical support roles, preferably handling US/Canada clients. Strong verbal and written communication skills. Proficient troubleshooting skills with operating systems and printer support. Ability to work collaboratively in a team-oriented environment. Compensation: ₹40,000 per month Job Type: Full-time, on-site position in Kotdwar, Uttarakhand, India. Remote work is not eligible.