Technical Support Specialist(USA based Candidates only)

Join Trescal, a leader in precision calibration services, as a Technical Support Specialist based in Sparks, Nevada. We’re looking for dedicated USA-based candidates eager to contribute to a fast-growing company committed to excellence and innovation. This full-time, on-site role offers a competitive salary of $90,000 per year, along with comprehensive benefits including health insurance, paid time off, and a retirement plan. At Trescal, you’ll enjoy career development opportunities and a collaborative environment that fosters growth and technical mastery. Key Responsibilities Resolve technical issues promptly via phone, email, and chat to maintain high customer satisfaction ratings. Diagnose and troubleshoot hardware and software problems, documenting solutions to build a robust knowledge base. Collaborate with cross-functional teams to escalate and resolve complex issues, enhancing product quality and support efficiency. Provide clear training and guidance to customers on product usage, ensuring optimal performance and user confidence. Develop and update support documentation and FAQs to empower users and streamline support workflows. Manage support tickets using internal ticketing systems, ensuring timely resolution and follow-up communication. Monitor customer feedback and relay insights to product teams to drive continuous improvement and feature enhancements. What We're Looking For Required: Associate's Degree in a related technical field preferred. 1-2 years of experience in technical support or customer service roles. Strong verbal and written communication skills essential for effective customer interaction. Familiarity with ticketing systems and remote support tools. Ability to work independently and collaboratively within a team environment. Customer-focused mindset with a passion for technology and problem-solving. Preferred: Experience in hardware/software troubleshooting in a technical support capacity. Knowledge of industry-standard support platforms and CRM software. Demonstrated ability to contribute to process improvements and documentation. What We Offer Competitive salary of $90,000 per year with performance bonuses. Comprehensive health insurance including medical, dental, and vision coverage. Paid time off to support work-life balance. Retirement plan with company matching contributions. Professional development programs and career advancement opportunities. Supportive and inclusive workplace culture focused on innovation and teamwork. Frequently Asked Questions Is this position remote? No, this role requires on-site presence in Sparks, Nevada. What are the typical working hours? This is a full-time position with standard business hours, Monday through Friday. What technical skills are essential? Strong troubleshooting abilities, familiarity with ticketing systems, and excellent communication skills are key. Is prior experience mandatory? While 1-2 years of technical support experience is preferred, candidates with relevant skills and a willingness to learn are encouraged to apply. What growth opportunities does Trescal offer? We provide ongoing training and clear career paths for advancement within the company. How do I apply? Submit your resume and cover letter through our online application portal. Early applications are encouraged. Explore related roles such as Automation Testing Engineer positions and Customer Service Executive careers to broaden your opportunities. Ready to take the next step in your technical support career? Join Trescal’s dynamic team in Sparks and contribute to delivering exceptional service and product excellence. Apply today to be part of a company that values your skills and supports your professional growth.