Technical Support Specialist in Sparks, NV - Full Time
Published on CazVidat Trescal
Apply for Technical Support Specialist at Trescal in Sparks, Nevada. Full-time role offering $90,000/year. Join a growing team focused on customer satisfaction.
Salary
$90,000 per year
Location
Sparks, Nevada, United States
Employment type
Full time
Workplace
Not provided
Technical Support Specialist in Sparks, NV - Full Time
$90,000 per year
Job description
Join Trescal as a Technical Support Specialist based in Sparks, Nevada. Play a vital role in delivering exceptional technical assistance and ensuring customer satisfaction in a fast-growing, innovative environment. Key Responsibilities Resolve technical issues and provide support through phone, email, and chat to maintain high customer satisfaction. Diagnose and troubleshoot hardware and software problems, documenting solutions to improve team knowledge. Collaborate with cross-functional teams to escalate unresolved issues and support continuous improvement. Train and guide customers on product usage and best practices. Develop and update support documentation and FAQs to empower users and streamline support. Manage support tickets using internal ticketing systems, ensuring timely resolution and follow-up. Monitor customer feedback and share insights with the product team to enhance quality and features. Required and Preferred Qualifications Associate's Degree in a related field preferred. Excellent verbal and written communication skills for effective customer interaction. 1-2 years experience in technical support or customer service preferred. Familiarity with ticketing systems and remote support tools. Ability to work independently and collaboratively within a team. Customer-focused mindset with a passion for technology. As a full-time member of Trescal's technical support team, you will thrive in a supportive culture that encourages growth and innovation. This position is based in Sparks, NV and is not remote eligible.
Frequently asked questions
Is this position remote or on-site?
This Technical Support Specialist role is based in Sparks, Nevada and is not remote eligible.
What is the salary for this job?
The salary for this position is USD 90,000 per year.
What kind of experience do I need to apply?
The job prefers candidates with 1-2 years of experience in technical support or customer service.
Do I need any specific education for this role?
An Associate's Degree in a related field is preferred but not strictly required.
What will my main responsibilities be?
You will resolve technical issues via phone, email, and chat, troubleshoot hardware and software problems, manage support tickets, and help train customers on product usage.
What skills are important for this role?
Strong verbal and written communication skills, familiarity with ticketing systems and remote support tools, and a customer-focused mindset are important for this role.