Customer Support Specialist

At Forge Biologics, a dynamic and rapidly growing company in the customer service sector, we're looking for a Customer Support Specialist to join our team in Grove City, Ohio. This full-time role offers a unique opportunity to contribute directly to enhancing customer satisfaction and retention while advancing your career in a collaborative and supportive environment. Whether you prefer working on-site or remotely, we value your ability to provide exceptional service and clear communication to our diverse client base. Key Responsibilities Assist customers promptly via phone, email, and chat, delivering clear and accurate information to resolve inquiries efficiently. Resolve customer complaints and technical issues with patience and professionalism, ensuring high customer satisfaction scores. Educate customers on product features and best practices to maximize their user experience and reduce repeat issues. Document all customer interactions accurately in the support ticketing system to maintain comprehensive records. Collaborate with sales, product, and technical teams to escalate and resolve complex issues effectively. Participate in ongoing training sessions to stay current with product updates and service protocols, ensuring expert knowledge. Gather and analyze customer feedback to identify trends and opportunities for service improvement. What We're Looking For Required: High school diploma or equivalent education. Strong verbal and written communication skills essential for clear customer interactions. Proven problem-solving abilities demonstrated in previous customer-facing roles. Attention to detail and ability to thrive in a fast-paced environment. Preferred: Experience in technical support with familiarity in common software tools. Previous customer service experience, showcasing adaptability and empathy. Motivation for continuous learning and career development within customer support. What We Offer Health insurance coverage to support your well-being. Paid time off to maintain a healthy work-life balance. Retirement plan options to help you plan for the future. Flexible work arrangements including remote and on-site options. Professional development programs and training to enhance your skills and career growth. A collaborative team culture that values your contributions and encourages shared success. Frequently Asked Questions Is this position remote or on-site? This role offers flexibility with options for remote work or working on-site at our Grove City, Ohio location. What are the typical working hours? The position is full-time, typically aligning with standard business hours, but may require some flexibility based on customer needs. Do I need prior technical experience? While technical support experience is preferred, it is not mandatory. We provide training to help you succeed. What is the expected salary range? Competitive salaries range from approximately $40,000 to $55,000 USD per year, depending on experience and qualifications. How can I apply? Apply today by submitting your resume and cover letter through our careers page or the job portal where you found this listing. What growth opportunities are available? Forge Biologics supports career advancement through ongoing training and internal promotion opportunities within customer support and related departments. For more information on customer support roles and salary benchmarks, visit the U.S. Bureau of Labor Statistics . Ready to join a company that values your skills and supports your career growth? Apply now and become a vital part of Forge Biologics’ customer support team!