Telecaller – Nagpur, India

Join Percept Infosystem, a dynamic and rapidly growing company based in Nagpur, Maharashtra, India. We are committed to delivering exceptional customer engagement and expanding our outreach through a dedicated team of Telecallers. This is an excellent opportunity for fresh graduates and enthusiastic individuals eager to launch their careers in customer communication and sales. Our Telecaller role offers a supportive environment with career development and advancement opportunities, all within an on-site setting in Nagpur.

Key Responsibilities

• Engage prospective and existing customers through outbound calls to promote company products and services effectively.
• Maintain accurate records of customer interactions and update the CRM system promptly to track progress and follow-ups.
• Identify customer needs and provide tailored information to enhance customer satisfaction and conversion rates.
• Handle customer inquiries and resolve issues with professionalism and empathy to build long-term relationships.
• Achieve daily and weekly call targets, contributing to team sales goals and company growth metrics.
• Collaborate with sales and marketing teams to align communication strategies and optimize lead generation.
• Continuously improve communication and persuasion skills through training and feedback sessions.
• Report on call outcomes and customer feedback to assist in refining sales approaches and product offerings.

What We’re Looking For

Required:

• Any graduate degree from a recognized university.
• Basic computer knowledge including MS Office and CRM software familiarity.
• Excellent verbal communication and convincing skills in English.
• Positive attitude, quick learner with strong listening abilities.
• Ability to work full-time on-site in Nagpur.

Preferred:

• Previous experience in telecalling or customer service roles is a plus but not mandatory.
• Familiarity with sales techniques and customer relationship management.
• Adaptability to fast-paced work environments and willingness to learn new skills.

What We Offer

• Competitive career development with clear advancement opportunities within the company.
• Comprehensive health insurance plan to support your well-being.
• Paid time off to maintain a healthy work-life balance.
• Retirement plan options to secure your future.
• On-site work environment fostering teamwork and professional networking.
• Regular training sessions to enhance your communication and sales skills.
• Supportive management focused on employee growth and success.

Frequently Asked Questions

Is prior experience necessary to apply for this Telecaller position?
No, freshers are welcome to apply. We provide training to help you develop the necessary skills.

What are the working hours for this role?
This is a full-time, on-site position with standard office hours in Nagpur.

Are there opportunities for career advancement?
Yes, we encourage internal growth and offer pathways to roles in sales, customer service management, and more.

What kind of training will I receive?
You will receive comprehensive training on communication skills, product knowledge, and CRM tools.

Is this role eligible for remote work?
No, this position requires on-site presence in Nagpur to facilitate team collaboration.

How can I apply for the Telecaller position?
Simply submit your application today to join our team and start your career journey with Percept Infosystem.

Explore related roles such as Customer Service Representative positions in nearby regions for broader career options.

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Ready to take the next step? Apply today and become a vital part of Percept Infosystem’s success story in Nagpur!