Work from Home Customer Service Representative – Mumbai, India

Join Shrikant Bhagat, a forward-thinking leader in the e-commerce sector, as a Work from Home Customer Service Representative based in Mumbai, Maharashtra. We’re looking for motivated individuals eager to contribute to exceptional customer experiences while enjoying the flexibility of a part-time role. This position offers a unique opportunity to balance your professional growth with personal life, working in a collaborative environment that values innovation and teamwork. As the e-commerce industry in India grows rapidly—expected to reach $200 billion by 2026—your role will be critical in maintaining our competitive edge through outstanding service.

Key Responsibilities

• Manage incoming customer inquiries via phone, email, and live chat promptly and professionally.
• Provide accurate, detailed information about products and services to assist customers effectively.
• Resolve customer issues and concerns efficiently to ensure high satisfaction and retention.
• Document all customer interactions thoroughly and follow up on unresolved matters.
• Upsell and cross-sell relevant products to enhance customer value and increase sales.
• Collaborate with team members and other departments such as Sales and Marketing to improve service delivery.
• Participate actively in team meetings to share customer feedback and contribute to continuous improvement initiatives.

What We’re Looking For

Required:

• High School Diploma or equivalent educational qualification.
• Strong verbal and written communication skills in English.
• Basic computer proficiency and familiarity with customer service software tools.
• Ability to multitask and adapt quickly in a dynamic work environment.

Preferred:

• Previous experience in a customer service role, preferably within e-commerce or retail.
• Demonstrated problem-solving skills and a customer-centric mindset.
• Experience with CRM systems and live chat platforms.
• Willingness to learn and grow within the company, with career development opportunities available.

What We Offer

• Flexible part-time schedule to support work-life balance.
• Competitive compensation aligned with industry standards in Mumbai.
• Health insurance benefits to support your well-being.
• Paid time off to recharge and maintain productivity.
• Retirement plan options to secure your future.
• Professional development programs and training to enhance your skills.
• A supportive, collaborative team culture that values your contributions.

Frequently Asked Questions

Is this position fully remote? This role is work from home but based in Mumbai, Maharashtra, India, and requires adherence to local working hours.

What are the working hours for this part-time role? Specific shifts will be communicated during the hiring process, designed to offer flexibility while meeting business needs.

Do I need prior customer service experience? While preferred, prior experience is not mandatory. We provide training to help you succeed.

What tools will I use? You will work with industry-standard customer service software, including CRM and live chat platforms.

Are there opportunities for career advancement? Yes, we encourage internal growth and provide pathways for career development within our expanding company.

How do I apply? Click the apply button and submit your resume along with a brief cover letter highlighting your interest and relevant skills.

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Apply today to join Shrikant Bhagat’s team and be part of a company that values your growth and success!