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Ahmed
Customer Service Manager
Contato
Competências
Demonstrated experience with Revenue growth.
Demonstrated experience with Pricing policy.
Demonstrated experience with Competitive analysis.
Demonstrated experience with Margin maximization.
Demonstrated experience with Fleet operations.
Formação acadêmica
Idiomas
Resumo
Customer Service Manager open to new opportunities
Experiência
Customer Service Manager
Supervised and handled complex claims and disputes between hosts and guests while ensuring a high level of satisfaction.. Implemented efficient communication workflows to accelerate first-contact resolution of critical escalation files.. Ensured strict compliance with platform policies and monitored key performance indicators (CSAT, retention rate).
Company Director – Car Rental (Short & Long Term)
Directed all agency operations, defined pricing policies, and optimized fleet occupancy rates.. Supervised vehicle maintenance, logistics, insurance policies, and daily fleet tracking.. Prospecting, negotiating, and closing long-term rental (LLD) contracts with corporate and individual clients.. Recruited, trained, and managed the commercial and administrative team.
Digital Marketing Project Manager
Directed planning, coordination, and day-to-day implementation of digital projects across multidisciplinary teams.. Authored functional and technical documentation necessary for the successful deployment of digital marketing tools.. Aligned web visibility and digital campaigns with overall commercial acquisition and conversion strategies.
Sales Director
Developed commercial policies to drive revenue, expand market share, and optimize profit margins.. Supervised, coached, and evaluated the sales team (setting sales dashboards and tracking regular KPIs).. Designed, structured, and deployed a high-performing distribution network tailored to market specifics.. Conducted strategic key account negotiations and managed product range arbitrage.. Organized promotional events (trade shows, press events, seminars) to strengthen brand awareness.