Ahnaf

Sales and Customer Service Manager

Lead the customer service and sales operation, guiding staff through complex complaints, order issues, and payment questions.. Resolve customer complaints where payment was taken for a delivery that never arrived, investigating the order, coordinating with delivery and logistics teams, and arranging redelivery, refund, or credit as appropriate.. Create and process customer orders accurately, confirming product details, quantities, delivery options, and payment method before completing each transaction.. Handle payments and refunds at the point of sale and in follow-up cases, keeping records accurate and reconciling discrepancies with care.. Manage high-pressure situations, such as upset customers with urgent delivery needs or repeated failed deliveries, by staying calm, listening fully, and explaining clearly what will happen next.. Turn escalated complaints into resolved cases by taking ownership, setting honest expectations, and following up until the customer confirms the issue is closed.