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Benita
Call Center Agent/Customer Support
Contato
Competências
Demonstrated experience with Microsoft Office Suite (Word, Excel, PowerPoint).
Demonstrated experience with HubSpot CRM.
Demonstrated experience with Data Entry.
Demonstrated experience with Zendesk.
Demonstrated experience with Salesforce.
Formação acadêmica
Resumo
Professional profile
Experiência
Call Center Agent/Customer Support
Made high-volume outbound calls to prospective customers, introduced insurance products, identified their needs, and generated sales opportunities.. Qualified leads using targeted discovery questions to access customer needs, interest, eligibility and buying intent.. Built rapport with prospects, handled objections professionally, and used persuasive communication to move interested prospects towards the next stage of the sales process.. Used call center software to log calls, track dispositions, and maintain accurate customer profiles.. Upsold and cross-sold products and services tailored to customer needs, while identifying potential sales opportunities through customer interactions.. Maintained productivity and service quality while working in a high-volume remote environment.
Call Center Agent/Customer Support
Conducted outbound calls to property owners, buyers, and prospective clients to generate qualified real estate leads and identify potential sales opportunities.. Engaged prospects through effective communication, identified their property needs and intentions, and qualified leads based on urgency, interest and readiness to proceed.. Overcame objections and built strong relationships with prospects by clearly communicating the value of the company’s real estate services.. Successfully booked qualified appointments, property viewings, consultation and follow-up calls for the sales team.. Maintained accurate lead and call records in the CRM, managed follow-ups, consistently worked toward daily call, lead-generation, and appointment- setting targets.