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Bethren
Senior Travel Consultant and Apollo Trainer
Contato
Competências
Extensive experience managing hotel, air, and car reservations for corporate and private clients using multiple platforms.
Proven ability to deliver personalized service and maintain strong client relationships in high-pressure environments.
Designed and delivered comprehensive training programs for new hires, enhancing team skillsets and operational knowledge.
Skilled in Sabre, Apollo, Speedwing, Gabriel, and Amadeus for efficient booking, scripting, and process automation.
Ensured adherence to aviation and travel policies, monitored charter approvals, and maintained quality standards.
Formação acadêmica
Resumo
Bethren is a dedicated travel expert with over 15 years of experience managing corporate, leisure, and private travel arrangements. Skilled in multiple booking platforms, training, and operational oversight, she excels at delivering exceptional service and optimizing travel processes.
Principais conquistas
- Led onboarding and training for new hires at American Express, enhancing team efficiency and service quality.
- Managed high-profile corporate travel accounts, ensuring seamless bookings and client satisfaction.
- Optimized charter and private flight reservations, monitoring compliance and operational standards.
- Cross-trained in ticketing and automation, improving process accuracy and reducing errors.
Experiência
New Hires Trainer for After Hours Department, Nester and AHS Consultant
Train New Hires for AHS for 5 weeks for Sabre, onboarding, configuring scripts, AHS process/policies.. Train new hires in Sabre graphical, provide good practices including exams to evaluate their overall knowledge every end of the week.. Ensure they will be successful in their role with After Hours.. Coach and mentor them on their first 4 weeks and monitor their calls.
Senior Travel Consultant and Apollo Trainer
Managed hotel, car, air bookings for the biggest account for the company.
Charter Specialist and Senior Travel Consultant
Assist travel reservations and assist private charters for one of the biggest accounts of the company including monitoring the approved charters and aircrafts approved by contrail and ensuring pilots flying times were contrail approved for a certain aircraft for every charter trip.. Trained new onboarding agents to the account to better assist and understand due to their complex travel policies.. Provided excellent service to all travel arrangers and passengers using Sabre using multiple pseudos.
Senior Travel Consultant and Ticketing
Handle all travel reservations for our corporate clients.. Cross trained in Ticketing - issuing tickets and exchanges when needed.. Helped all accounts of HRG with the AFTER-HOURS Department.
Agent Assist, Ticketing, Automation and QC
Managing our Ticketing, Automation and Quality check.. Doing all clerical duties including working closely with Accounting Department with any issues on any agent commissions, invoices and errors.. Ensured all bookings of the travel agents are meeting the standard operating procedures of the company.