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Dahlia
Automotive BDC Appointment Setter
Contato
Competências
Demonstrated experience with Financial Account Support.
Demonstrated experience with Customer Retention.
Demonstrated experience with Inbound & Outbound Calls.
Demonstrated experience with Automotive Appointment Scheduling.
Demonstrated experience with Complaint Resolution.
Formação acadêmica
Idiomas
Resumo
Automotive BDC Appointment Setter open to new opportunities
Experiência
Automotive BDC Appointment Setter
Contact customers to coordinate automotive service appointments and follow-ups.. Document customer concerns and appointment details accurately in dealership systems.. Communicate professionally with customers and service departments to support scheduling needs.
Customer Service & Retention Representative
Assisted customers with financial account and card-related inquiries over the phone.. Handled retention conversations, listened to customer concerns, and explained available account options.. Supported customers with account closure requests, verification requirements, and service issues while following procedures.. Maintained accurate customer interaction notes and delivered professional support in a high-volume call centre environment.
Inbound Customer Service Representative
Responded to customer inquiries by phone, email, and chat and provided accurate product and service information.. Resolved customer complaints, assisted with orders and account questions, and identified appropriate solutions.. Maintained accurate customer records and supported sales through product recommendations and upselling.
Call Centre Agent
Handled inbound customer calls, resolved service concerns, and processed forms, orders, and applications.. Researched customer issues, escalated priority matters, and coordinated with internal departments.. Completed detailed call notes and updated customer information in CRM systems.