Este é o meu perfilContato pela CazVidEste perfil está escrito em inglês
Favour
Customer Support
Contato
Competências
Demonstrated experience with Customer Support.
Demonstrated experience with Email and chat communication.
Demonstrated experience with E-commerce Support.
Demonstrated experience with Issue Resolution.
Demonstrated experience with Sales Support and Follow-up.
Formação acadêmica
Resumo
Customer Support open to new opportunities
Experiência
Customer Support
Communicated with users and community members, responding to questions and providing relevant information about the company's marketing automation platform.. Helped address user concerns and directed questions to the appropriate people when further assistance was needed.. Maintained professional communication with users to support positive customer relationships.. Assisted with customer follow-ups and shared updates to keep users informed.. Supported communication within a Telegram community of 3,000+ members, helping members access information and engage with the platform.. Worked with the team to communicate product information and help users better understand the platform.
Customer Service Representative
Used Shopify to check customer orders, review order details, track deliveries, and access customer information when handling enquiries.. Responded to customer questions about hair products, prices, availability, and promotions, helping customers make informed purchasing decisions.. Assisted with order-related enquiries and provided customers with updates on their purchases and deliveries.. Communicated with customers through digital channels, providing clear information and responding professionally to their concerns.. Worked with the sales and marketing teams to support customer enquiries and improve the overall shopping experience.. Supported email campaigns, including the Ask a Stylist series, to answer common hair-care questions and keep customers informed.