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Felix
Customer Service Representative
Contato
Competências
Demonstrated experience with Multi-Channel Customer Support.
Demonstrated experience with Order & Shipping Management.
Demonstrated experience with Customer Inquiry Resolution.
Demonstrated experience with Quality Assurance.
Demonstrated experience with Problem-Solving & Critical Thinking.
Formação acadêmica
Idiomas
Resumo
Professional profile
Experiência
Customer Service Representative
Managed high-volume customer inquiries through multiple channels including email, phone, and digital platforms, consistently maintaining 95%+ customer satisfaction ratings. Provided comprehensive customer support for orders, shipping inquiries, product information, and return processes, resulting in improved customer retention. Delivered quality-based responses that reflected company service standards, ensuring a consistent brand experience across all customer touchpoints. Resolved complex customer issues using strong problem-solving skills and a solutions-oriented approach, reducing escalation rates by 30%. Maintained accurate customer databases and updated records in real-time, ensuring seamless service delivery and follow-up communications. Collaborated with cross-functional teams to address customer needs and implement process improvements that enhanced overall service efficiency
Administrative Assistant & Data Entry Specialist
Managed customer correspondence through emails, letters, and other communication channels, ensuring timely and professional responses. Coordinated customer meetings and appointments, including logistics management and follow-up communications. Maintained comprehensive filing systems (physical and digital) for customer records and service documentation. Prepared detailed reports and presentations for management review, supporting data-driven customer service improvements
Driver
Supervised customer service operations and ensured team adherence to quality standards and response time targets. Trained and mentored new customer service representatives on best practices and service protocols. Monitored service quality and implemented corrective measures to maintain high customer satisfaction levels