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Hiranthi
Service Desk Assistant
Contato
Competências
Managed projects ensuring timely delivery and resource optimization.
Facilitated communication between technical teams and clients.
Led cross-functional teams to achieve project goals.
Implemented Agile practices to improve project workflows.
Formação acadêmica
Resumo
Skilled in leading software development projects with a focus on timely delivery and stakeholder satisfaction.
Principais conquistas
- Led multiple project teams to deliver software solutions on time and within budget
- Developed comprehensive project plans, schedules, and resource allocations
- Coordinated with clients and stakeholders to ensure project requirements were met
Experiência
Service Desk Assistant
Built a 6-month IT ticket analysis sheet using Excel, categorizing issues by type, requester group, and resolution time, using data from the ticketing system; found 30% of student requests were two-factor authentication during semester start, leading to process improvement recommendations., Maintained accurate and well-documented records to ensure information integrity and support reliable reporting., Used professional tools such as Microsoft Excel and Google Workspace to organize and present actionable insights to internal departments.
Cashier/Barista
Built rapport with customers, demonstrating character, heart, and commitment to meeting their needs while maintaining operational efficiency., Coordinated with staff to ensure stock levels were tracked effectively and updated on time., Collaborated with team members to ensure orders were taken accurately, reducing errors and improving service speed during peak hours.