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Ian
Customer Care Staff
Contato
Competências
Proven ability to handle diverse customer inquiries, resolve issues, and enhance customer satisfaction.
Skilled in managing financial transactions, verifying cash, processing refunds, and resolving disputes efficiently.
Experience in analyzing customer flow and operational data to reduce wait times and improve service delivery.
Strong negotiation skills and effective communication to handle customer complaints and resolve conflicts.
Formação acadêmica
Resumo
Dedicated customer support specialist with over 8 years of experience in financial and general customer service, skilled in problem resolution, data analysis, and improving customer satisfaction.
Principais conquistas
- Reduced customer wait times and optimized business operations as Data Analytic / Virtual Receptionist at REMOTE WORKMATE.
- Resolved customer issues efficiently, maintaining high satisfaction levels in magazine subscription support at FIRST SOURCE SOLUTION.
- Handled complex financial transactions, disputes, and refunds, ensuring accuracy and compliance at SHORE SOLUTIONS and TELEPERFORMANCE.
Experiência
Data analytic / Virtual Receptionist
Organizes customer flow, Reduces wait times, Optimizes business
Customer Support Magazine Subscription
Answers customer questions and resolves issues and problems, Handles customer transactions, Posts transactions, Handles customer complaints about late deliveries of their magazine subscription and physical magazine delivery time and tracking orders.
Customer support Financial Account
Answers customer financial questions and resolves financial issues and problems, Handles customer transactions like disputes and refunds, Posts transactions, Payout funds, Verifies cash, Identifies customer need for other Banking service through consultative banking.
Customer support Financial Account
Answers customer financial questions and resolves financial issues and problems, Handles customer transactions like disputes and refunds, Posts transactions, Payout funds, Verifies cash, Identifies customer need for other Banking service through consultative banking and giving financial advice.