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Jessica
Program Manager
Contato
Competências
Demonstrated experience with Supportive-housing program coordination and day-to-day operations.
Demonstrated experience with Tenant-centred support planning, advocacy and referrals.
Demonstrated experience with Indigenous community resources and culturally respectful service delivery.
Demonstrated experience with Support for women, children and families experiencing housing instability.
Demonstrated experience with Trauma-informed, culturally safer and gender-affirming practice.
Formação acadêmica
Resumo
Program Manager open to new opportunities
Experiência
Program Manager
Oversee day-to-day program operations at a supportive-housing site serving Indigenous women and children, promoting a safe, respectful, welcoming and culturally responsive environment.. Coordinate tenant supports, individualized support planning, referrals and connections to community-based services, with attention to each resident’s goals, strengths and choices.. Support staff coordination, communication and consistent service delivery; work collaboratively with colleagues and partner programs, including Estítkw Place.. Respond to crises and emerging safety concerns using de-escalation, sound judgment and trauma-informed, harm-reduction approaches.. Maintain accurate, confidential documentation, case notes, incident reports, records and professional communications.. Build respectful relationships with tenants, families, Elders, community partners and service providers while advocating for residents’ needs.. Help foster a supportive, culturally safe and gender-affirming environment that recognizes the impacts of trauma, systemic barriers and colonial harms.
Tenant Support Worker (Casual)
Built respectful working relationships with tenants and supported day-to-day housing stability.. Identified and assessed emergencies, responded to concerns and maintained accurate files and log notes.. Helped tenants develop support plans and connected them with external supports and community resources.. Completed administrative duties, including critical incident reports, email correspondence and other assigned tasks.
Operations Manager
Schedule home-care and site-service visits for organizations serving the Downtown Eastside.. Coordinate and assign team members to RainCity and Lu’ma Housing locations.. Provide Elder home-care support for kʷikʷəƛ̓əm and Musqueam communities.. Assist with emergency home-care referrals through VACFSS.
Receptionist
Served as a first point of contact for service requests, stakeholder inquiries and conflict resolution.. Scheduled appointments and maintained job sheets for technicians.. Ordered and maintained office supplies and equipment and contributed to webpage design.