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Kosisochukwu
IT Engineer Freelance
Contato
Competências
Demonstrated experience with Active Directory.
Demonstrated experience with Microsoft Exchange.
Demonstrated experience with Office 365 Administrator.
Demonstrated experience with JIRA.
Demonstrated experience with PDQ deploy.
Formação acadêmica
Idiomas
Resumo
Professional profile
Experiência
IT Engineer Freelance
Acted as the primary point of contact for end-users, resolving issues related to user access, permissions, and authentication within the SailPoint platform.. Managed server systems, including installation, configuration, and troubleshooting of hardware and software.. Provided frontline support for Identity and Access Management (IAM) systems, with a specialization in SailPoint IdentityNow.. Provided frontline support, resolving issues and fulfilling service requests submitted through the ServiceNow portal.. Collaborated with level 2 and level 3 support teams to escalate and resolve complex IAM-related issues, ensuring timely resolution and minimal disruption to business operations.
ICT help desk agent
Provided level 1 support for Microsoft Identity and Access Management (IAM) tools, including Entra ID, Azure Active Directory (AAD) and Microsoft 365.. Conducted user training sessions and created documentation to promote self-service capabilities and maximize adoption of the ServiceNow platform.. Collaborated with level 2 and level 3 support teams to escalate and resolve complex IAM-related issues, ensuring timely resolution and minimal disruption to business operations.. Managed ServiceNow ticketing system as a central platform for IT service management (ITSM) and support operations.. Supported multi-factor authentication (MFA) configurations and troubleshooting for enhanced security in Microsoft IAM environments.
IT Service Desk Officer
Created, modified, and deactivated user accounts as part of requests made on the ServiceNow Portal.. Implemented security policies and permissions within Active Directory.. Managed user licenses and permissions in Microsoft 365.. Configured and troubleshooted outlook, SharePoint, Teams and other collaboration tools.. Installed, configured, and maintained client operating systems.. Collaborated with internal stakeholders, such as HR and IT, to integrate Identity and Access Management education into onboarding processes for new employees.