Este perfil está escrito em inglês

Meriem

Team Leader

Contato

Casablanca, Casablanca-Settat, Morocco

Disponível na CazVid

Contato pela CazVid

Competências

Performance management (KPIs)

Demonstrated experience with Performance management (KPIs).

Coaching & mentoring

Demonstrated experience with Coaching & mentoring.

Conflict resolution

Demonstrated experience with Conflict resolution.

Strong verbal & written communication

Demonstrated experience with Strong verbal & written communication.

Active listening

Demonstrated experience with Active listening.

Formação acadêmica

Professional Bachelor’s Degree, Applied Human Resources Management

2013 - 2016

University Diploma of Technology (DUT), Human Resources Administration

2016 - 2018

Baccalaureate, Economic Sciences

Idiomas

ArabicNative

FrenchFluent

EnglishFluent

SpanishIntermediate

Resumo

Professional profile

Experiência

Team Leader

Telus International

Nov 2024 - Present

Supervise and support a team of customer service agents. Monitor team performance and ensure KPIs are achieved. Provide coaching, feedback, and regular follow-ups. Handle escalations and ensure customer satisfaction

Customer Service Advisor

Telus International

Jan 2023 - Oct 2024

Provided clear and transparent information to clients. Conducted detailed analysis of customer accounts

Administrative Assistant

Elhi Immigration Canada

Jan 2023 - Present

Drafted contracts and administrative documents. Managed and updated recruitment website content. Screened candidates and conducted interviews

HR Assistant Intern

Société Caoutchoutière des Zénatas

Jan 2022 - Present

Managed and tracked employee contracts. Handled daily attendance tracking. Monitored employee transportation logistics

Habilidades

Performance management (KPIs)Coaching & mentoringConflict resolutionStrong verbal & written communicationActive listening

Publicado na CazVid - 5 de out. de 2026

Contato Meriem