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Nia
Holiday key worker
Contato
Competências
Demonstrated experience with Customer Service & Client Support (in-person, phone, digital).
Demonstrated experience with Referral Management & Case Coordination.
Demonstrated experience with Data Entry, Record Keeping & Database Management.
Demonstrated experience with Stakeholder Communication (patients, customers, clinicians, colleagues).
Demonstrated experience with Confidential Information Handling & GDPR Awareness.
Formação acadêmica
Resumo
Holiday key worker open to new opportunities
Experiência
Holiday key worker
Support children transitioning into new school environments, fostering confidence, social skills, and inclusion through structured activities.. Work closely within a team to deliver safe, engaging holiday programmes for children with disabilities, special educational needs, and behavioural challenges.. Apply specialist training and experience to adapt communication and activities to individual needs.. Take on leadership responsibilities, supervising students and ensuring workshops run smoothly and safely.. Assist in planning and delivering workshops across English, Maths, Sports, Art, Drama, and Dance.. Prepare and serve food during events, maintaining high standards of hygiene and food safety.. Support children and young people in line with safeguarding procedures and best practice.
Intern - Team member
Acted as receptionist and assistant, supporting day-to-day operations in a busy environment.. Maintained accurate document organisation and supported effective internal communication.. Delivered customer-facing support, welcoming clients and responding to enquiries professionally.. Ensured high standards of cleanliness and hygiene across facilities and equipment.. Assisted with stock replenishment and promotional activities.
Front of house
Delivered high-quality customer service in a fast-paced restaurant environment.. Greeted customers, took orders, served food and beverages, and processed payments accurately.. Worked effectively as part of a team during peak service periods.. Maintained brand standards and ensured a positive customer experience at all times.
Corporate Receptionist
Provided professional front-of-house reception services across 15+ corporate buildings in the City of London.. Greeted and registered visitors, issued building passes, and managed sign-in systems.. Acted as Fire and Bomb Evacuation Marshal, following strict safety and security procedures.. Managed ad-hoc issues independently, demonstrating strong problem-solving skills.. Ensured smooth building operations in the absence of permanent reception staff.
Team leader
Delivered exceptional customer service within a luxury retail and hospitality environment.. Handled cash transactions accurately and efficiently.. Maintained high standards of cleanliness, presentation, and food safety.. Supported team operations and ensured excellent customer experiences during busy periods.
Single point of access (SPA) Administrator
Coordinate and process healthcare referrals, ensuring accurate data entry within strict timeframes.. Liaise with patients, healthcare providers, and internal clinical teams to resolve queries efficiently.. Use EMIS Web to manage patient records, referrals, appointments, and clinical documentation.. Book, amend, and cancel appointments while maintaining confidentiality and data accuracy.. Support District Nursing, Rehabilitation, Podiatry, and other services by preparing clinical notes and information.. Type clinical letters, reports, and correspondence to required standards and deadlines.. Support onboarding and training of new team members.. Multitask effectively across phone calls, digital systems, and administrative duties in a high-pressure environment.
Social Media Manager (Launch Campaign)
Managed social media activity during the gym’s launch campaign to increase engagement and brand awareness.. Responded promptly to direct messages (DMs) and enquiries, providing excellent online customer service.. Engaged with followers through comments, conversations, and community interactions.. Scheduled and published content consistently across social media platforms.. Updated profile information to ensure branding and business details remained accurate.. Produced monthly social media performance reports, highlighting engagement, growth, and campaign results.