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Check-In Clerk
Contato
Competências
Demonstrated experience with Operations Management.
Demonstrated experience with Team Leadership.
Demonstrated experience with Stakeholder Coordination.
Demonstrated experience with Customer Service & CRM.
Demonstrated experience with Escalation & Conflict Resolution.
Formação acadêmica
Idiomas
Resumo
Professional profile
Experiência
Check-In Clerk
Provide customer service to international passengers traveling across Europe, the Middle East, Asia, and North America.. Perform passenger check-in and verify passports, visas, transit requirements, and travel documentation under airline guidelines.. Use TIMATIC and airline-specific systems (Altea, Crane DCS, Go Now, Astra DCS) to determine passenger eligibility.. Resolve complex passenger issues involving baggage, overbooking, documentation, and boarding requirements.. Coordinate with airline representatives, ground-handling teams, and operational stakeholders to ensure on-time departures.. Provide dedicated service to VIP passengers, including document verification and specialized boarding procedures.. Represent Wizz Air operations, strictly following airline service standards and safety procedures.
Operations / Logistics Manager
Managed and supported a team of 7 employees responsible for transportation operations across the United States.. Oversaw day-to-day operations and monitored freight loads from origin to destination to guarantee timely delivery.. Personally handled escalated operational issues involving brokers, truck drivers, scheduling, and delivery disruptions.. Communicated directly with brokers and business partners to negotiate solutions and protect successful deliveries.. Supported employees in high-pressure situations, providing guidance to resolve communication and logistics challenges.