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Operations Manager
Demonstrated experience with Personal & Executive Support & Admin Workflows.
Demonstrated experience with Operations, Scheduling & Job Coordination.
Demonstrated experience with Order Processing & Invoicing.
Demonstrated experience with Xero.
Demonstrated experience with SimPro.
Operations Manager open to new opportunities
Led multidisciplinary teams, coordinating engineers, technicians, contractors and subcontractors.. Managed over 500+ residential customers bookings, appointments and ongoing communications.. Ordered and coordinated electrical parts and equipment required for installations and repairs.
Managed a portfolio of 25+ clients across a diverse range of industries.. Experience overseeing multiple orders and workstreams from initial processing through to final fulfilment and competitive deadlines.. Processed invoices, payments, and worldwide shipping documentation.. Confident managing client and supplier communication via email and telephone.
Provided high level administrative support to senior management within a fast-paced facilities management environment.. Managed complex diaries, meetings, appointments and travel arrangements.. Assisted with recruitment, onboarding, staff meetings and general HR administration where required.
Managed payroll administration for 20+ subcontractors and PAYE employees ensuring accurate and timely payments.. Maintained purchase and sales ledgers, processed invoices and completed bank reconciliations.. Maintained strong relationships with internal stakeholders, suppliers and contractors.
Led a team to achieve sales targets and KPI’s.. Planned and implemented visual merchandising displays.. Analysed sales trends to maximise commercial performance.. Coached and developed team members.