Sheillah

Sales Acquisition, Collections & Client Relations Representative

Manage a portfolio of 18 active business-loan customer accounts with regular, scheduled communication and follow-up.. Explain onboarding steps, account activity and repayment requirements clearly to business owners.. Maintain accurate customer records and account documentation, keeping status and follow-up dates up to date.. Coordinate with internal teams to resolve customer issues and keep customers informed of changes.

Client Relationship & Sales Associate (Remote)

Managed client accounts and records for international real estate and appraisal clients using Pipedrive CRM and WordPress.. Handled multiple concurrent client cases by phone, email and chat within defined response-time expectations.. Worked with technical, operations and sales teams to resolve customer issues.

Client Success & Digital Engagement Representative (Remote)

Handled 10–15 customer calls per day while coordinating 8–10 appointments daily across multiple U.S. states.. Acted as the coordination point between homeowners, agents and photographers, giving all parties timely, clear updates.. Handled sensitive customer and account information with discretion and attention to detail.

Corporate Account Executive – Sales & Client Relations

Managed corporate client relationships as the primary point of contact for account and service-related issues.. Coordinated with operations teams and followed up on client requests to ensure timely resolution.

Team Leader & Brand Consultant

Led teams of 10–15 representatives during field marketing campaigns, coordinating schedules and on-site logistics.. Coordinated between creative, field and client teams to deliver campaigns under strict timelines.

Peer Educator & Advocacy Facilitator (Volunteer)

Freelance Video Editor & UGC Content Creator

Voice-Over Artist