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Sherwin
Team Manager
Contato
Quezon City, Metro Manila, Philippines
Disponível na CazVid
Competências
Team LeadershipExpert
Proven ability to lead, motivate, and develop teams to achieve organizational goals.
Customer ServiceAdvanced
Skilled in delivering exceptional customer support and resolving complex issues effectively.
Decision MakingAdvanced
Capable of making informed decisions under pressure to improve team performance and client satisfaction.
Time ManagementAdvanced
Efficient in prioritizing tasks and managing schedules to meet deadlines consistently.
Formação acadêmica
Bachelor of Science
ICCT Colleges Foundation Inc.
Completed 2011
BatasanHills National High School
Completed 2006
Santo Domingo Academy
Completed 2002
Resumo
Dedicated team manager with over 5 years of experience in customer support, team coaching, and process optimization. Skilled in leadership, decision-making, and delivering exceptional service. Committed to driving team success and enhancing customer satisfaction.
Principais conquistas
- Led and managed customer service teams, improving overall performance and customer satisfaction.
- Successfully coached and developed team members, enhancing their skills and productivity.
- Implemented process improvements resulting in increased efficiency and service quality.
Experiência
Team Manager
UnifyCX
2025 - Present
Project Coach/Team Leader
AFNI, Inc.
2022 - 2025
Teammate
TaskUs
2022 - 2022
Technical Support Representative
Concentrix
2021 - 2022
Customer Service Representative
VXI
2020 - 2021
Technical Support Representative
Concentrix
2020 - 2020
Technical Support Representative
Teleperformance
2018 - 2020
Habilidades
Team LeadershipCustomer ServiceDecision MakingTime Management
Publicado na CazVid - 2 de jun. de 2026