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T

Takudzwa

Contact Center Agent

Contato

Lusaka, Lusaka Province, Zambia
Disponível na CazVid
Contato pela CazVid

Competências

Microsoft OfficeAdvanced

Demonstrated experience with Microsoft Office.

Writing and Verbal Communication

Demonstrated experience with Writing and Verbal Communication.

Identifying and Finding Solutions

Demonstrated experience with Identifying and Finding Solutions.

Formação acadêmica

Diploma in Agriculture, Animal Science
Natural Resources Development College
2019 - 2021
Grade 12 Certificate
Roma Girls Secondary School
2014 - 2016
Grade 9 Certificate
Roma Girls Secondary School
2012 - 2013
Grade 7 Certificate
Don Gordon School
2005 - 2011

Idiomas

EnglishExcellent

Resumo

Professional profile

Experiência

Contact Center Agent

Marie Stopes International Zambia
Jul 2025 - Present

Handled inbound and outbound client calls, providing accurate information and support.. Addressed client inquiries and resolved issues promptly and professionally.. Maintained accurate records of client interactions and follow-ups.. Worked closely with the wider team to ensure high-quality client service delivery.

Loan Officer

Agora Microfinance Zambia
Mar 2024 - Aug 2024

Assessed loan applications and conducted client eligibility evaluations.. Processed loan disbursements and monitored repayment schedules.. Built and maintained relationships with clients to support loan performance.. Prepared reports on loan portfolio status and client accounts.

Stock Controller and Cashier

KSM Consultant Management (Angoni Pub and Grill)
Mar 2023 - Feb 2024

Managed stock levels, ensuring accurate inventory records and timely reordering.. Processed customer transactions and handled cash accurately.. Conducted regular stock counts and reconciled discrepancies.. Maintained accurate sales and inventory documentation.

Intern (Animal Science Unit)

Zambia Institute of Animal Health
Jan 2021 - Mar 2021

Assisted with animal science research and laboratory activities.. Supported data collection and record keeping within the Animal Science Unit.. Gained practical exposure to animal health and husbandry practices.

Receptionist

Noorwood Enterprises
Jan 2018 - Jan 2019

Managed front desk operations, greeting and assisting visitors and clients.. Handled incoming calls, emails, and correspondence.. Maintained appointment schedules and office records.

Sales Assistant

Zambezi Jewels
Jan 2017 - Present

Assisted customers with product selection and provided excellent customer service.. Processed sales transactions accurately.. Maintained a clean and well-presented sales floor.

Habilidades

Microsoft OfficeWriting and Verbal CommunicationIdentifying and Finding Solutions
Publicado na CazVid - 31 de ago. de 2026
Contato Takudzwa