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Thelma
Virtual Customer Service Representative
Currículo em vídeo
Contato
Competências
Demonstrated experience with Microsoft office suite (Word, Excel, Outlook).
Demonstrated experience with CRM Systems.
Demonstrated experience with Documentation and records management.
Demonstrated experience with Sales and marketing.
Demonstrated experience with Customer Service Support.
Formação acadêmica
Resumo
Virtual Customer Service Representative open to new opportunities
Experiência
Virtual Customer Service Representative
Assisting patients with their continuous glucose monitor orders through phone and online support.. Collecting and entering patient information and medical insurance information annually according to the insurance policies.. Insurance verification for clients.. Resolving patient inquiries through outbound calls.. Making outbound calls to health facilities to obtain doctors’ information and to request patient records for entry into the CRM system.. Managing DME authorizations through doctors’ offices.. Processing sensitive patient information while following HIPAA privacy regulations.. Updating all necessary information in our CRM system to adequately handle all DME orders.. Analyze and review patient medical records.. Sending emails to clients and doctors’ offices requesting documents in regards to DME orders.. Document, manage and track customer issues and provide timely, accurate resolutions.
Processing specialist
Coordinate virtual medical records operations while supporting healthcare service delivery.. Collect vital information from clients, such as medical insurance information, annually, according to the insurance policies.. Address client inquiries promptly and resolve concerns remotely with professionalism.. Manage documentation processes thoroughly while maintaining a high level of accuracy.. Maintain and rectify customer records, including insurance and medical records, in compliance with HIPAA privacy regulations.. Update clients’ medical insurance information annually according to the insurance policies in use.. Collaborate with internal departments to ensure smooth and efficient service delivery.. Approve documentation virtually in line with company policies and guidelines using the company system.. Respond to patient and staff inquiries via email with high efficiency and professionalism.. Meet daily targets while ensuring customer retention and achieving monthly KPIs.
Habilidades
Transcrição do vídeo
Video resume
My name is Belma Narenda and I am a customer service professional. I do have experience in customer support, processing, documentation processing, sales, marketing, and working with CRM systems. I am hardworking, I'm a fast learner, and I am very reliable. I would look forward to working with you and your consideration would mean so much to me.