Experienced logistics and carrier sales specialist with a proven track record of developing carrier networks, improving KPIs, and leading high-performance teams in the transportation industry.
Managed carrier negotiations, booking loads, and developing carrier networks across logistics companies.
Supervised end-to-end shipment planning, execution, tracking, and reporting using TMS platforms.
Supervised teams of over 15 employees, optimizing workflows and maintaining high service standards.
Provided technical support, processed client orders, and handled inquiries, enhancing customer experience.
Redwood logistics
Researched, contacted, and developed new carrier relationships to leverage a portfolio of carrier networks to introduce new capacity to customer sales opportunities, Verified all freight charges, confirmed receipt of Bill of Lading, and resolved all payables discrepancies prior to final payment to...
Unilink Transportation
Negotiated rates and booked loads with carrier partners, optimizing margins while maintaining service quality., Improved KPI ́s from all key accounts handled from <90% to >95%, by strengthening carrier partners relations., Managed end-to-end logistics operations including shipment...
DME SERVE MX
Supervised a team of 15 employees, managing daily operations, including scheduling, workflow optimization, and resource allocation. Achieving an above 95% service level average., Coordinated with other departments to ensure all requirements for shipment were met, and followed up with the placement,...
Degree in Biology
High school diploma
Discover other professionals with similar experience
Established and maintained quality standards and KPIs within logistics and client service operations.
Teleperformance
Delivered technical assistance for hardware/software products. Provided app support and troubleshooting for users across multiple platforms, focusing on cybersecurity., Received, created and processed orders, handled complaints, and ensured positive customer experiences., Assisted customers with...