This is my profileContact via CazVidAaron
Logistics and Carrier Sales Specialist with 5+ years in transportation
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Competencies
Managed carrier negotiations, booking loads, and developing carrier networks across logistics companies.
Supervised end-to-end shipment planning, execution, tracking, and reporting using TMS platforms.
Supervised teams of over 15 employees, optimizing workflows and maintaining high service standards.
Provided technical support, processed client orders, and handled inquiries, enhancing customer experience.
Established and maintained quality standards and KPIs within logistics and client service operations.
Education
Languages
Summary
Experienced logistics and carrier sales specialist with a proven track record of developing carrier networks, improving KPIs, and leading high-performance teams in the transportation industry.
Key Achievements
- Developed new carrier relationships to expand capacity and sales opportunities at Redwood logistics
- Enhanced KPI scores from below 90% to over 95% by improving carrier relations and service quality
- Led a team of 15 employees, maintaining above 95% service level and establishing QA standards
Experience
Carrier sales rep
Researched, contacted, and developed new carrier relationships to leverage a portfolio of carrier networks to introduce new capacity to customer sales opportunities, Verified all freight charges, confirmed receipt of Bill of Lading, and resolved all payables discrepancies prior to final payment to...
Tracking & tracing/Carrier sales
Negotiated rates and booked loads with carrier partners, optimizing margins while maintaining service quality., Improved KPI ́s from all key accounts handled from <90% to >95%, by strengthening carrier partners relations., Managed end-to-end logistics operations including shipment...
Supervisor & Quality analist
Supervised a team of 15 employees, managing daily operations, including scheduling, workflow optimization, and resource allocation. Achieving an above 95% service level average., Coordinated with other departments to ensure all requirements for shipment were met, and followed up with the placement,...
Customer Service Representative
Delivered technical assistance for hardware/software products. Provided app support and troubleshooting for users across multiple platforms, focusing on cybersecurity., Received, created and processed orders, handled complaints, and ensured positive customer experiences., Assisted customers with...