Dynamic professional with over 10 years of experience in bilingual interpretation, team leadership, training, and sales. Proven ability to deliver high-quality services, develop training programs, and grow business operations across multiple sectors.
Provided medical, legal, and customer service interpretation, ensuring compliance with confidentiality standards and supporting diverse client needs.
Designed and delivered training programs across customer service, hospitality, and English proficiency, improving team performance and client readiness.
Built and expanded sales channels in Panama and Central America, increasing revenue and managing key client relationships and distribution contracts.
Developed QA guidelines to maintain ISO certification, implemented monitoring systems, and ensured service quality in contact center operations.
CyraCom International, Inc.
Provide real-time medical, legal, and customer service interpretation for 2,000+ LEP callers, Accurately interpret critical medical information while maintaining strict confidentiality (HIPAA, NCIHC standards), Support patients, providers, and staff in high-stress situations with professionalism...
Turismo Innovador
Led training programs in customer service, hospitality, and conversational English for hotel staff and professionals, Designed and delivered English programs (Levels 1–6) to prepare students for customer-facing roles, Selected by University of Panama (FAECO) to administer English proficiency exams...
G Com Net
Established and expanded sales channels across Panama and Central America, Increased company revenue by 100% within 18 months, Recruited, trained, and managed sales and administrative teams, Created performance incentives and optimized staffing to improve profitability, Negotiated and managed key...
Technical Degree
B.S. in Business Administration
High School Diploma
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