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Bilingual Interpreter & Operations Manager with 10+ years in Service & Training
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Competencies
Provided medical, legal, and customer service interpretation, ensuring compliance with confidentiality standards and supporting diverse client needs.
Designed and delivered training programs across customer service, hospitality, and English proficiency, improving team performance and client readiness.
Built and expanded sales channels in Panama and Central America, increasing revenue and managing key client relationships and distribution contracts.
Developed QA guidelines to maintain ISO certification, implemented monitoring systems, and ensured service quality in contact center operations.
Led customer service teams, maintained high satisfaction levels, and supported complex cases in high-stress environments.
Education
Languages
Summary
Dynamic professional with over 10 years of experience in bilingual interpretation, team leadership, training, and sales. Proven ability to deliver high-quality services, develop training programs, and grow business operations across multiple sectors.
Key Achievements
- Provided real-time medical, legal, and customer service interpretation for over 2,000 LEP callers, ensuring accuracy and confidentiality.
- Led training programs for hotel staff and professionals, including developing English proficiency curricula and collaborating with U.S. educators.
- Doubled sales revenue at G Com Net within 18 months by expanding sales channels and managing key distribution contracts.
Experience
Bilingual Interpreter English / Spanish
Provide real-time medical, legal, and customer service interpretation for 2,000+ LEP callers, Accurately interpret critical medical information while maintaining strict confidentiality (HIPAA, NCIHC standards), Support patients, providers, and staff in high-stress situations with professionalism...
Operations Manager / Trainer
Led training programs in customer service, hospitality, and conversational English for hotel staff and professionals, Designed and delivered English programs (Levels 1–6) to prepare students for customer-facing roles, Selected by University of Panama (FAECO) to administer English proficiency exams...
Operations & Sales Manager
Established and expanded sales channels across Panama and Central America, Increased company revenue by 100% within 18 months, Recruited, trained, and managed sales and administrative teams, Created performance incentives and optimized staffing to improve profitability, Negotiated and managed key...
Sales and Customer Service Supervisor
Built and led the Ink & Toner sales department from launch, Coached agents through call monitoring, 1:1 sessions, and performance reviews, Maintained high customer satisfaction while supporting queue coverage
Agent → QA Supervisor
Promoted from agent to QA Supervisor within 6 months, Developed QA guidelines to maintain ISO 9000 certification, Implemented electronic documentation and monitoring systems, Trained and evaluated customer service agents for compliance and performance